eBay (UK) Customer FAQ

If you made a purchase as a guest and the seller does not recognize the order, it's important to check your email for a confirmation message from eBay. This email will have details about your transaction. Additionally, you can check your bank statement to see if the payment was processed. If the seller still cannot find your order, consider revisiting the purchase confirmation to ensure all details are correct. If you're not able to resolve the issue, the most up-to-date contact information is available right here on this page.

To delete an item from your basket, go to your basket page, where you will see the list of items. Next to the item you wish to remove, there should be an option or icon (like a trash bin or a remove link). Click on that to delete the item. Your basket will then update to reflect the changes.

We're really sorry to hear that you've received the wrong item. As eBay is just a platform that connects buyers and sellers, the time you'll get a response depends on the particular seller. Once you have notified them about the issue via eBay's resolution centre, they should respond within 48 hours. If they don't, you can ask eBay to step in and help after 8 days. eBay's Money Back Guarantee may cover you if you've received something other than what was described. Please remember to only communicate with the seller through eBay, as this ensures your protection under eBay policies.

Unfortunately, when your account is suspended, eBay restricts most activities, including communication with other eBay members. This is to ensure the security and integrity of the eBay marketplace. After the suspension is lifted, you can contact other members as per normal procedures. However, if you must contact a seller regarding an existing transaction while your account is suspended, you may try reaching out through any pre-existing email correspondence you might have had with the seller. Please remember to resolve the issues leading to your account suspension to restore full functionality.

If a buyer on eBay (UK) requests a return, you should first ask them to start a return procedure from their eBay account. After they've initiated the return and you've agreed to it, they should send the item back to you. Once you receive the item, you can issue the refund. To do this, go to your 'Returns dashboard', find the item, and select 'See return details'. In there, select 'Give a full refund'. You will then be prompted to confirm the refund which will return the original payment to the buyer. Please remember to ensure the item is in its expected condition before giving the refund. eBay policy is to protect both buyers and sellers, so make sure you carefully follow this procedure.