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Kraken Customer FAQ

Top Answers & How-to Guides

How do I Contact Kraken Customer Service?

The question we are asked most often is about how to talk to Kraken customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Kraken Account?

If you're locked out of your Kraken account, there are a few things you can do to try and unlock it. First, determine why your account...

How Do I Open an Account on Kraken?

Kraken is a popular cryptocurrency exchange with a good reputation. You will need to create an account and verify your identity to...
Ask any question you have about Kraken customer service, get an answer now.

Recent Kraken Customer Questions

Как восстановить доступ к учетной записи Кракен?

Чтобы восстановить доступ к учетной записи на Kraken, вам необходимо следовать процессу сброса пароля. Перейдите на страницу входа, нажмите на ссылку "Забыли пароль?" и следуйте инструкциям. Вам потребуется указать адрес электронной почты, связанный с вашей учетной записью, и вы получите инструкции по сбросу пароля на вашу почту. Если вы сталкиваетесь с проблемами, следуйте дополнительным инструкциям, представленным на странице восстановления доступа.
Asked Sep 27, 2024 6:32 PM

Не могу зайти в свой аккаунт,пишет что пользователь не найден

Если вы не можете войти в свой аккаунт и получаете сообщение о том, что пользователь не найден, убедитесь, что вы вводите правильные учетные данные. Проверьте правильность написания вашего адреса электронной почты и пароля. Если вы по-прежнему испытываете трудности, возможно, стоит проверить, существует ли ваш аккаунт или связаться с поддержкой. Ссылка на самую актуальную контактную информацию находится прямо здесь, на этой странице.
Asked Sep 10, 2024 7:33 PM

Как мне восстановить логин и пароль от аккаунта в кракене,если я его потерял (забыл)

Чтобы восстановить логин и пароль от аккаунта в Kraken, используйте функцию восстановления пароля на странице входа. Введите свою электронной почты, связанную с аккаунтом, и следуйте инструкциям, присланным вам на почту для сброса пароля. Если вы забыли логин, проверьте свою электронную почту на наличие информации о создании аккаунта.
Asked Sep 9, 2024 3:52 AM

Как мне связаться со службой поддержки клиентов в kraken?

У нас есть ссылка на самую актуальную информацию для связи с службой поддержки клиентов прямо на этой странице, которую вы просматриваете.
Asked Aug 24, 2024 4:14 AM

Как мне войти на кракет если пишет что пользователь не найден

Если вы видите сообщение "пользователь не найден" при попытке войти на Kraken, убедитесь, что вводите правильный адрес электронной почты и пароль. Проверьте наличие опечаток и убедитесь, что ваша клавиша Caps Lock не активирована. Если вы забыли пароль, воспользуйтесь функцией восстановления пароля на странице входа. Если проблема сохраняется, возможно, ваша учетная запись не была активирована или была заблокирована.
Asked Aug 18, 2024 12:09 AM

Help me with my Kraken customer service issue

Account Management

How Do I Unlock My Kraken Account?

If you're locked out of your Kraken account, there are a few things you can do to try and unlock it. First, determine why your account...

How Do I Open an Account on Kraken?

Kraken is a popular cryptocurrency exchange with a good reputation. You will need to create an account and verify your identity to...

How Do I Close My Account on Kraken?

Deleting your Kraken account is a permanent process. Once your account is deleted, you will no longer have access to your funds or...

How Do I Recover a Hacked Kraken Account?

If you notice your Kraken account has been compromised, take immediate steps to lock your account and secure it along with your banking...

How Do I Reset My Kraken Password?

Whether you've forgotten your Kraken password, or you just want to reset it as a security measure, you can submit a reset request from...

How Do I Increase My Spending on Kraken?

To increase your spending limit on Kraken, you need to verify your account, increase your trading volume, deposit more money, or get...

How Do I Set Up Two-Factor Authorization on My Kraken Account?

Two-factor authentication is an extra layer of security that can go a long way in protecting your account. You can set up 2FA using...

How Do I Delete My Kraken Account?

If you are switching exchanges or getting out of the cryptocurrency market and want to delete your Kraken account, log into your account...

Buying and Selling

How Do I Buy Coins on Kraken?

This is a brief guide on how to buy coins on Kraken. First, you will need to create an account and verify your identity. Then, you...

How Do I Sell Coins on Kraken?

Selling coins on Kraken is a simple process that can be completed in just a few steps. However, there are a few things to keep in mind...

How Do I Transfer Coins on Kraken?

Transferring coins on Kraken is easy when you follow the correct protocol. It's always good to know about your transaction status by...

How Do I Transfer Money to My Kraken Account?

If you want to deposit money into your Kraken account, you can use a credit or debit card, bank transfer or another cryptocurrency...

How Do I Transfer Money from My Kraken Account?

Withdrawing from your Kraken account is a simple process, but there are a few things you need to do to ensure a smooth and successful...

Can I Withdraw from Kraken to My Bank Account?

Withdrawing from Kraken to your bank account is a safe and easy process. Just make sure you have enough funds in your account, the...

Cryptocurrencies

What are the supported cryptocurrencies on Kraken?

Kraken supports a wide range of cryptocurrencies to cater to various investor preferences. Currently, some of the prominent cryptocurrencies...

Deposits and Withdrawals

What are the deposit options available on Kraken?

Kraken offers various deposit options to facilitate easy funding of accounts. Users can deposit funds through fiat currencies like...

How long does it take to process a withdrawal on Kraken?

The processing time for withdrawals on Kraken varies depending on different factors. Typically, cryptocurrency withdrawals are processed...

Is there a minimum deposit amount on Kraken?

Yes, Kraken imposes a minimum deposit amount. The exact minimum deposit requirement varies depending on the currency being deposited....

Fees

What are the trading fees on Kraken?

The trading fees on Kraken vary based on the trading volume in the last 30 days. For individual accounts, the fee ranges from 0.26%...

Mobile Trading

Can I trade on Kraken's mobile app?

Yes, you can trade on Kraken's mobile app. Kraken offers a user-friendly mobile app available for both iOS and Android devices. With...

Kraken Pro

What is Kraken Pro?

Kraken Pro is an advanced trading platform offered by Kraken, a leading cryptocurrency exchange. Designed for professional traders...

Security Measures

How does Kraken handle security and account protection?

Kraken takes security and account protection seriously to safeguard user funds and personal information. They employ a multi-layered...

OTC Service

What is the Kraken OTC service?

The Kraken OTC service is a platform designed for trading large amounts of cryptocurrencies outside of the regular exchange. It provides...
We look to the Kraken issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kraken issues reported to GetHuman
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