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Yoox.com Customer FAQ

Top Answers & How-to Guides

What is Yoox.com's Phone Number?

The question we are asked most often is about how to talk to Yoox.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Yoox.com customer service, get an answer now.
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Recent Yoox.com Customer Questions

The request was not executed due to the bank card and the card is active. What is the reason?

There could be several reasons for a payment issue even if your bank card is active. It might be related to insufficient funds, spending limits set by your bank, or security measures that trigger a denial for foreign transactions. Additionally, ensure that the card details entered are accurate and match those associated with the card. If the problem persists, we recommend checking with your bank for more details about the transaction.
Asked Nov 25, 2024 8:06 AM

Help me with my Yoox.com customer service issue

Order Issues

How Do I Report a Damaged Order from Yoox.com?

You can return a damaged item from Yoox.com as long as you notify the vendor within 60 days of purchase. The customer must...
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Can I cancel my order on Yoox.com?

Customers can cancel orders on Yoox.com if they act promptly before shipment. Once dispatched, cancellation is not possible and...
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Is it possible to change my shipping address after placing an order on Yoox.com?

Once an order is made on Yoox.com, changing the shipping address is typically not possible through the website due to their...
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What is the process for returning items to Yoox.com?

To return items to Yoox.com, customers should first review the return policy on the website. They need to find and complete the...
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Can I exchange an item on Yoox.com?

Yoox.com offers an exchange policy that generally allows customers to exchange items within a specific timeframe, usually...
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Returns and Tracking

What is the return policy for Yoox.com?

Yoox.com offers a return policy allowing items to be returned within thirty days, provided they are unworn and in original...
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Are there any size guides available for the products on Yoox.com?

Yoox.com does offer size guides on product pages, helping shoppers select the right sizes by providing measurement details for...
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How do I track the status of my return?

To track a return on Yoox.com, check your return confirmation email for a tracking link or number. You can also log into your...
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Shipping Information

How long will it take for my order to be delivered?

Delivery times for Yoox.com orders depend on the shipping method, destination, and season. Standard delivery generally takes a...
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Do you offer international shipping on Yoox.com?

Yoox.com does provide international shipping to numerous countries. Customers can choose their shipping destination while...
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Payments and Discounts

Are there any discounts or promotions available on Yoox.com?

Yoox.com regularly provides various discounts and promotions that can change with seasons, specific product types, or special...
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What payment methods are accepted on Yoox.com?

Yoox.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express, as well as...
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Are gift cards available for purchase on Yoox.com?

Yoox.com does not offer gift cards for purchase, focusing instead on a variety of luxury fashion items. Customers seeking gift...
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We look to the Yoox.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Yoox.com issues reported to GetHuman
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