Yoox.com Customer Service

Ways to contact Yoox.com and solve common issues

Use Yoox.com's Phone Number

Yoox.com's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Yoox.com
As far as we know, there is only one way to contact Yoox.com, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Yoox.com, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Yoox.com: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Yoox.com.
What payment methods are accepted on Yoox.com?
Yoox.com offers multiple payment methods to ensure a convenient shopping experience. Customers can make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. In addition to credit cards, Yoox.com also accepts payments made through PayPal, allowing users to utilize their PayPal balance or link their bank accounts. For customers in certain countries, Yoox.com provides the option of paying through Alipay, a secure online payment platform widely used in China. To enhance security, Yoox.com utilizes industry-standard encryption technology to safeguard all financial transactions. By offering diverse and secure payment methods, Yoox.com aims to accommodate various customer preferences and provide a seamless shopping experience for all.
Is it possible to change my shipping address after placing an order on Yoox.com?
Yes, it is possible to change your shipping address after placing an order on Yoox.com, but only if your order has not been prepared for shipment yet. If you'd like to change your shipping address, you should contact Yoox Customer Care as soon as possible. They will be able to assist you in updating your shipping address, provided that your order has not been processed for shipping. Once your order has been prepared for shipment, it is no longer possible to change the shipping address. Therefore, it is important to double-check your shipping information before finalizing your order to avoid any inconvenience.
Are there any discounts or promotions available on Yoox.com?
Yes, Yoox.com offers various discounts and promotions to its customers. They frequently hold sales and promotional events where selected items are available at discounted prices. Customers can also find seasonal sales, clearance discounts, and limited-time special offers on a wide range of products. Additionally, Yoox.com occasionally sends out exclusive promotions and discounts through their email newsletter to subscribers. To stay updated on the latest discounts and promotions, customers can check the website's dedicated sale section or sign up for the newsletter. Yoox.com strives to provide its customers with excellent value for their money while offering high-quality designer fashion and lifestyle products.
How long will it take for my order to be delivered?
The delivery time for your order on Yoox.com will vary depending on your location and the shipping method chosen at checkout. Standard delivery within the United States typically takes 5-8 business days, while express delivery can be expected within 2-4 business days. For international orders, delivery times can range from 6-12 business days for standard shipping and 2-5 business days for express shipping. Please note that these estimates do not include order processing time, which typically takes 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor its progress. Yoox.com strives to ensure timely delivery while maintaining high-quality service for all customers.
Do you offer international shipping on Yoox.com?
Yes, Yoox.com offers international shipping to many countries worldwide. We are dedicated to providing a global shopping experience, allowing customers from different regions to enjoy our products and services. Our international shipping is reliable and efficient, ensuring that your package arrives safely and on time. Simply select your desired destination during the checkout process, and the shipping options and costs specific to that country will be displayed. Please note that additional import duties, taxes, and customs fees may apply, which are the responsibility of the recipient. For more information about international shipping and to see the list of countries we ship to, please visit our shipping page or contact our customer care team.
Can I cancel my order on Yoox.com?
Yes, you can cancel your order on Yoox.com. However, it is important to note that cancellations are only possible before the order is shipped. Once the order has been processed and is on its way, it cannot be canceled. To cancel your order, simply log into your Yoox.com account, go to your order history, and select the order you wish to cancel. If cancellation is still possible, you will see an option to cancel. Click on it and follow the provided instructions. If the cancellation option is not available, it means the order has already been shipped and you will need to wait for it to arrive, and then initiate a return process if desired.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Yoox.com customer support problem.

Recent reasons customers contacted Yoox.com:

Hi**I have a complaint of the way the higher department is dealing with my case as my c...
I see in YOOX *Jacket very very beautiful I want buy it*But it’s out of stock ..*So if...
He hecho * pedido de zapatillas Nike Jordan forc* *, y me han pasado dos veces el cargo...
i want an invoice details pleas*the i
Dear Get Human, *I am writing you about *** euro that supposed to appear on my PayPal...
****YC*AC***** i ordered somethings on the websit but I couldn't find the order but mon...
Bonjour,*Vous avez bien re*u de retour ********** par UPS pour la commande ****Y...
Bonjour YOOX, **Je vous *cris aujourd’*** car je rencontre un petit probl*me avec ma co...
(**********) ORDER ****Y***B*******Please deliver at the below address**EVA NADALI*DE...
Il giorno ** novembre ho effettuato un ordine non andato a buon fine quindi mai generat...
Attendo risposta x un rimborso di un ordine non andato a buon fine quindi non generato...
****Y***B*******Dear sirs, I want to change the delivery address of the above order.*Pl...
Hello,*I was expecting my order today and instead I see on my customers page and lookin...
Salve scusate l'ora comunque ho fatto un ordine e nn mi * arrivato niente ancora
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Comparing Yoox.com Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Chase page. Or look at our Contact Straight Talk page. We can't really provide this kind of help if you're looking to contact Yoox.com because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Yoox.com?

GetHuman does not work with Yoox.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Yoox.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Yoox.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Yoox.com at a Glance

Yoox.com has no chat option
Yoox.com has no customer email
Yoox.com has no help forum
Yoox.com has no twitter handle
Yoox.com has no facebook page
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