Yoox.com Customer Service

Phone Number & Contact Info

Yoox.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular Yoox.com number

How do I talk to a live human at Yoox.com?

A:Just wait on the line

Does Yoox.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-11pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Yoox.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Below are some clips we've found from Yoox.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to YUGS dot com. Your call will be answered by the next available consultants. To ensure the highest level of quality care, calls are recorded for training and monitoring purposes. If you agree, please stay online. Alternatively, if you would prefer for the call not to be recorded, please press one. For further information on how YUG processes the personal data, check our privacy policy at w w w dot yOOBS dot com. We will be also glad to assist you by email in within twenty four hours. We can be reached to the contacts form in our customer care area. To help us to improve our we would like to invite you to join a short survey once you have finished your call. If you wish to participate in the survey, please press one for yes and two for no."
Excerpt from a call with Yoox.com
Thursday, April 4, 2024 4:27 PM

The first phone menu

"Hello. And please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions we will find out if this offer is right for you. Are you or is someone in your household fifty years of age or older? Are you or is someone in your household fifty years of age or older? Thank you for calling the is Jessica on a recorded line. Can you hear me okay? Great. So with our promotion today, you actually have the opportunity to receive a free medical alert device. So congratulations.
Press one for yes.
If you or someone in your household is fifty years of age or older, Otherwise, press pound."
Excerpt from a call with Yoox.com
Wednesday, March 27, 2024 7:00 PM

What are the hours and when should I call?

Yoox.com operates the call center for this 855-529-4494 phone number Mon-Fri 9am-11pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 88 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Yoox.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Yoox.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Yoox.com is Friday. The most busy day to call is Monday, which averages 156% more phone calls by comparison. Again, this is based on a sample of 88 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Yoox.com

In summation, the best day to call Yoox.com is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Yoox.com staffs the call center well on Friday.

Why Customers Call Yoox.com

Below is a sample of recent calls to Yoox.com, and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect item received: "I just received a package from you, and the shoes that I received was the completely wrong color from what I ordered."
- From a call lasting 8m 17s , May 30, 2024 3:04 PM
Refund request for order: "I need a refund for the express shipping charge as I cancelled the order soon after placing it."
- From a call lasting 5m 30s , Apr 30, 2024 3:37 PM
Tracking return parcel status: "I sent my parcel last week and still haven't received any updates."
- From a call lasting 3m 30s , Apr 15, 2024 2:26 PM
Question about returns label: "Can I still use the returns label from the box or wait for the new one to be generated?"
- From a call lasting 5m 2s , Apr 4, 2024 4:27 PM

Conclusion and closing notes

This is Yoox.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Yoox.com agent. This phone number is Yoox.com's best phone number because 1,314 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-529-4494 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Yoox.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Yoox.com has 1 phone number. It's not always clear what is the best way to talk to Yoox.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Yoox.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Yoox.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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