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Webjet Customer FAQ

Top Answers & How-to Guides

What is Webjet's Phone Number?

The question we are asked most often is about how to talk to Webjet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I view my booking history on Webjet?

Webjet allows users to view their booking history by logging into their online account. In the "My Bookings" or "My Trips"...

How do I create an account on Webjet?

To create an account on Webjet, visit their website, find the "Sign Up" or "Register" option, and complete the registration...
Ask any question you have about Webjet customer service, get an answer now.

Recent Webjet Customer Questions

updating my credit card information

To update your credit card information with Webjet, log into your online account. Once you're in, navigate to 'My Account' or 'Payment Methods' section. Here, you can add a new credit card or update existing details as needed. Please ensure to input all necessary details accurately such as credit card number, expiry date, and the CVV code. Remember to save any changes you made. For security and privacy, Webjet does not store your credit card details. Therefore, you will have to provide your credit card details each time you make a booking.
Asked Apr 3, 2024 11:04 AM

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Payment and Fees

What payment methods are accepted on Webjet?

Webjet accepts various payment options including major credit and debit cards like Visa, MasterCard, and American Express, as...

Are there any additional fees or charges when booking with Webjet?

Webjet generally shows the total price for bookings, but extra fees may arise, such as booking fees, credit card charges, or...

What is Webjet's refund policy?

Webjet's refund policy is dependent on the booking type, such as flights or hotels, with eligibility primarily determined by...

Booking Policies

Can I cancel or change my flight booking?

Webjet's cancellation and change policies depend on the airline, as each has its own terms. Users should review specific fare...

What is Webjet's baggage policy?

Webjet does not determine baggage policies, as they vary by airline. Generally, airlines have rules for cabin and checked...

What is Webjet's policy regarding flight changes?

Webjet's flight change policy varies by airline and fare type, generally requiring travelers to follow the specific rules set...

Travel Services

Can I book a hotel or rental car through Webjet?

Webjet enables users to book hotels and rental cars alongside flights, providing a comprehensive travel service. Customers can...

What travel insurance options are available on Webjet?

Webjet provides a range of travel insurance options through reliable providers, covering diverse needs like medical expenses,...

Can I book group travel through Webjet?

Webjet offers options for group travel, allowing users to book flights, accommodation, and car rentals for multiple people....

Loyalty Programs

Are there any loyalty programs or rewards on Webjet?

Webjet does not have a traditional loyalty or rewards program like airlines or hotels. Instead, it emphasizes competitive...

How can I redeem loyalty points or rewards on Webjet?

To redeem loyalty points or rewards on Webjet, users should log into their account, search for travel options, and apply points...

Account Management

Can I view my booking history on Webjet?

Webjet allows users to view their booking history by logging into their online account. In the "My Bookings" or "My Trips"...

How do I create an account on Webjet?

To create an account on Webjet, visit their website, find the "Sign Up" or "Register" option, and complete the registration...

Flight Cancellations

What should I do if my flight is canceled by the airline?

When a flight is canceled, one should check for airline notifications, assess rebooking options, and explore Webjet for...

Can I purchase travel insurance after booking my flight on Webjet?

Travelers can buy travel insurance after booking a flight on Webjet, even if they missed the option during booking. Various...
We look to the Webjet issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Webjet issues reported to GetHuman

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