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Webjet Customer Service

Phone Number & Contact Info

Webjet's Best Phone Number

1300-137-737
Calls Customer Service·Most popular Webjet number
Q:

How do I talk to a live human at Webjet?

A:Calling this Webjet number should go right to a real human being
Q:

Does Webjet offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Webjet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Webjet number should go right to a real human being
In fact, much of this information on this page is superfluous because this Webjet phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Webjet operates the call center for this 1300-137-737 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Webjet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Webjet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Webjet is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 235 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Webjet

In summation, the best day to call Webjet is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Webjet staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Webjet

If you have time to do a bit of reading before you call Webjet, we recommend you read over some of our problem-specific articles.

What is Webjet's baggage policy?

Webjet's baggage policy varies depending on the airline and fare class. It is essential to review the specific airline's guidelines before booking your flight. As Webjet is a travel agency, they do not have a standard baggage policy of their own. Airlines usually have restrictions on the number of bags, weight and dimensions allowed, which can also vary for cabin and checked baggage. Some airlines may impose additional charges for exceeding the limits or offer generous baggage allowances. It is advisable to check the detailed baggage policy directly with the airline or consult the information provided during the booking process. This ensures you have accurate and up-to-date information for a hassle-free travel experience.

What is Webjet's refund policy?

Webjet offers a flexible and customer-friendly refund policy. If a booking needs to be canceled, the refund amount and conditions depend on the airline or supplier's terms. In many cases, Webjet allows for refunds on both domestic and international bookings, subject to cancellation fees. These fees vary and are influenced by factors such as the booking type, provider, and the time remaining before departure. It's important to note that certain bookings or promotional fares may not be eligible for refunds. To initiate a refund request, customers can contact Webjet's customer service team either via phone or email. They will guide travelers through the refund process and provide assistance as necessary.

What payment methods are accepted on Webjet?

Webjet accepts various payment methods to provide convenient options for customers. You can make secure online payments using major credit cards, including Visa, MasterCard, American Express, and Diners Club. Additionally, Webjet supports payments through PayPal, allowing users to utilize their PayPal account for secure transactions. For added flexibility, customers can also pay for their bookings using POLi, a real-time bank transfer service available in Australia and New Zealand. Webjet aims to ensure a seamless payment experience for users, offering multiple trusted and widely used payment methods that cater to different preferences.

Top Webjet customer service problems

Click the link above to get answers to just about any Webjet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Webjet Customer Service Contacts

There are of course other ways to contact Webjet customer service besides the phone. Below we list the best ones, by medium.

Webjet Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Webjet provides this option.

Conclusion and closing notes

This is Webjet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Webjet agent. This phone number is Webjet's best phone number because 1,410 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1300-137-737 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Webjet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Webjet has 1 phone number. It's not always clear what is the best way to talk to Webjet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Webjet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Webjet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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