UpWork Customer FAQ

UpWork requires users to verify their identifications to ensure a safe and trustworthy marketplace. If you don't possess a driver's license or military ID, you can also use your passport. If you don't have any of the listed IDs, we recommend checking back later as the options update periodically. But keep in mind that if you're asked to verify your ID, it's a necessary step for you to continue working on UpWork. Please ensure that your ID is valid and clearly shows your photo, name, signature, date of birth, expiry date, and the ID number.

We're sorry to hear about the issue you're having with your account. There could be various reasons why your withdrawing ability is suspended on UpWork. The suspension might be for security reasons, verification purposes or in case UpWork is updating any account feature. Whatever the cause, you would usually receive an email explaining the situation, so please check your inbox and junk mail. If it persists and you haven't been given a timeframe for resolution, we recommend getting in touch with UpWork's customer support team who can give specific advice based on your account's situation and possibly expedite the resolution process.

It appears that you've previously set up an UpWork account with your phone number. UpWork requires unique phone numbers for each account. If you have an old account that you no longer use, you might be able to change or remove the phone number associated with that account. This will free up your phone number to be used on a new account. If you have forgotten the login details of your old account, it would be best to retrieve those, rather than creating a new one. Creating multiple accounts is against UpWork's terms of service and can result in permanent suspension.

At times, completing the last phase of your profile may be a bit tricky. This could be due to various reasons such as missing information, or the need to review the details you've provided. It's best to ensure all the details within your profile are filled out correctly. These include your work history, education, hourly rate, title, overview, photo, and skills. Additionally, make sure your profile overview is detailed, and it showcases your skills and abilities effectively. Another tip is to take relevant UpWork tests to improve your profile strength. Just make sure to review all your information, ensure it's detailed and correctly filled out, then try to submit it again.

It appears you may have originally signed up for UpWork using your Google account. That's why it's prompting you to continue with Google sign-in. If you're sure that you didn't sign up with Google, try to clear your browser's cache and cookies, then attempt again. If the problem persists, try using a different internet browser or use an incognito/private window. If you still can't access your account, you might have to reset your password. Please remember, your privacy is UpWork’s priority, they use this as a safe way to verify it's really you that's trying to access your account.