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What is Webjet's refund policy?

Asked 2 years ago
Webjet's refund policy can vary depending on the type of booking made, such as flights, hotels, or other travel services. Generally, it is important to note that the refund eligibility largely depends on the terms and conditions set by the airline, hotel, or service provider associated with the booking, rather than Webjet itself. For flight bookings, many airlines have specific fare rules that dictate whether a ticket is refundable, partially refundable, or non-refundable. In cases where a refund is possible, it may be subject to administrative fees as outlined in the airline's policy. For cancellations due to unforeseen circumstances, passengers are often advised to contact their airline directly to inquire about options available for obtaining a refund or making a change to their itinerary. When it comes to hotel bookings, the terms also vary. Some hotels offer flexible cancellation policies that allow for refunds if cancellations are made within a specific timeframe, while others may have stricter rules. Again, each hotel's policy is paramount in determining the possibility of a refund. It is advisable for customers to carefully review the booking confirmation, which usually contains specific details regarding the refund policy applicable to their purchase. Additionally, they may want to check the current website for comprehensive information regarding the refund process and to understand how to proceed in the event of a cancellation or change.
Answered Jul 14th 2025

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