What Do I Do If I Never Received a Confirmation Email from W Hotels?

W Hotels is a modern, upscale hotel chain focusing on music, fashion, design, and fun. It's easy to book a room online at one of their 67 locations around the world. You simply select where you're going and when, add your payment method, and you should receive a confirmation email. If you don't receive a confirmation email, you can call W Hotels customer service or use several online options to view your room confirmation.

Christian Allen is the editor / author responsible for this content.
Feb 28, 2023

W Hotels is a chic, upscale hotel chain that's a favorite among millennials. It was founded in 1998 by Barry Sternlicht and is part of the Marriott International family. W Hotels feature stylish designs, lavish accommodations, and exceptional customer service.

Each hotel provides a unique experience that reflects the local culture, and there's a strong emphasis on music, fashion, and design. The W Records music label introduces new tracks from up-and-coming artists that set the vibe for each scene in every hotel. Guests can get insider access to their very own Rent the Runway wardrobe delivered straight to their rooms. Every W Hotel is designed with striking features inspired by aspects of each location's scenery and historical roots.

Booking a Reservation

Booking a reservation at any of the 67 W Hotel locations worldwide is a simple process. Just visit the company's website and search for where and when you're going to see your room options. When you find a room you like, click Select. It'll ask you to input your payment method, and once you submit it, the system will send you a confirmation email.

What To Do if You Never Receive a Confirmation Email

If you don't receive a confirmation email, you can contact W Hotels customer service. Otherwise, there are several online methods you can use to find your confirmation of your booking.

First, check your spam folder to see if your email provider has placed it there by mistake. If it's not there, double-check that you've used your correct email address during sign-up. Once you can successfully access your account, click My Trips to see if you can view your room confirmation. If you still can't view your booking confirmation, check your payment method and see if the payment has successfully gone through. Your room might not be confirmed until the payment has gone through.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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