What Is W Hotel's Coronavirus Change or Cancellation Policy?
Staying in a hotel is a unique experience for everyone, plus there's a variety of hotels depending on personal taste and budget. W Hotels is geared toward trendy, youthful patrons and its parent company is Marriot International, one of the many respected names in the hospitality industry. Traveling is still a beloved adventure which participants want to protect. If you have questions about the W's coronavirus and cancellation policies, read on.
Coronavirus Policy Details
W Hotels are owned by Marriot, which means the latter's Cleanliness Council is responsible for making policies that determine the scope of sanitation practices. Fortunately, the coronavirus is mostly a memory and the rules reflect this. There is no mention of cancellation or changes due to this virus within the terms and conditions. Regardless, the hotel chain does mention face covering as optional, which is outlined below.
For properties in the United States, masks are optional unless the hotel is in a location designated as high by the CDC.
Guests and associates in Canadian properties aren't required to wear face coverings indoors unless local authorities decide otherwise. However, patrons and employees in Latin American and Caribbean locations must wear facial coverings indoors at this time.
Cancellation Policy Tips
Marriot International owns several properties and the cancellation policy depends on the property and reservation type, so there's no uniform policy available. You can view the cancellation policy for your reservation in one of three sections: summary of charges, room reservation page and the hotel cancellation policy located on the room reservation page on the website. If you have already booked, you can also find the details in your confirmation email. Log in to your reservation online if you booked it directly with W Hotels or Marriot. Reach out to your travel agent if you used an agency.
If you have any questions regarding your booking, please contact W Hotels customer service here.
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