How Do I File a Complaint About the Property to W Hotels?
If you found a problem with a W Hotels property during your stay there, you may want to complain to the company about it. To make a complaint about the property, start at the front desk. Speak to the manager if that doesn't help. You can also contact the W Hotels' customer service department. You can even try to contact the Marriott customer service department if all else fails.
Most guests of W Hotels have no issue with their stays. However, if there was some kind of problem with the property, you may feel like you need to complain to the company about the property. To learn how to do that, just keep on reading.
Start at the Front Desk
It's best to start with the front desk. After all, the desk clerk is there to help guests resolve issues. It is entirely possible that the clerk can get the problem fixed and offer sufficient recompense for the issue. If they can't, you can take things further up the chain of command, but those higher up won't likely listen to you if you just start with them.
Ask to Speak to the Manager
If the desk clerk can't resolve things, you can ask to speak to the hotel's manager. Explain everything to the manager again, don't just assume that the desk clerk has filled them in.
Contact W Hotels' Customer Service Department
If the hotel manager can't resolve things either, the next thing to try is contact W Hotels' customer service department and report the problem to a customer service representative. To do so, you will need to use the phone. There are no online contact options.
Contact Marriott's Customer Service Department
If contacting W Hotels's customer service people doesn't help, the final thing you can try is contacting Marriott's customer service department. To do so, you can use the Marriott help forum or your phone. That's because W Hotels is owned by Marriott. This should only be done as a last resort, however.
Remember
When you make a complaint about the property to W Hotels employees, it is important to remember these things:
- Be polite.
- Make it clear that your problem is with the hotel property, not them personally.
- State facts, not emotions.
- Explain clearly and succinctly what would satisfactorily resolve the issue for you.
- Keep your expectations realistic.
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