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How long do I have to return a pair of shoes and pay the difference for another pair
You have 30 days from the date of purchase to return a pair of shoes for an exchange or to pay the difference for another pair. Make sure the items are in their original condition with tags attached.
Asked Jun 26, 2026 7:34 PM
how to return an in-store purchase, online
To return an in-store purchase online, please note that Vans typically only accepts returns for items purchased online or via mobile. Returns for items bought in-store usually need to be handled in-store as well due to varying stock and cash handling procedures. If you have an issue with a product bought in a physical store, we recommend returning or exchanging at the same store or another nearby Vans location with your original receipt. For further assistance, have a chat with the staff in-store. Be ready to provide purchase details to speed up the process. Remember, the item should be unworn and in its original packaging.
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