Vans Customer Service

Phone Number & Contact Info

Vans's Best Phone Number

Toll-free·Calls Customer Service·Most popular Vans number

How do I talk to a live human at Vans?

A:Press 2

Does Vans offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm PST. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Vans Customer Phone Numbers

Product Information

Toll-free · Mon-Fri 8am-7pm PST · Calling this Vans number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Vans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Vans. For quality and accuracy, your call may be recorded. To place an order or check on the status of your order, press one. To start a return or check on the status of your return, press two."
Excerpt from a call with Vans
Tuesday, February 27, 2024 9:30 PM

The first phone menu

"Thank you for calling Vans. For quality and accuracy, your call may be recorded.
For English, press one.
For Spanish, press two."
Excerpt from a call with Vans
Thursday, June 6, 2024 4:34 PM

What are the hours and when should I call?

Vans operates the call center for this 855-909-8267 phone number Mon-Fri 8am-7pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vans is Friday. The most busy day to call is Tuesday, which averages 133% more phone calls by comparison. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Vans

In summation, the best day to call Vans is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Vans number, but it is also the day with the shortest hold times.

Why Customers Call Vans

Below is a sample of recent calls to Vans, and their purpose. Are any of these similar to the reason you are trying to call?
Missing items and refund: "Hi, I ordered a pair of Vans along with other items, but only the shoes arrived and I didn't receive the shoe care canvas kit; also, I haven't received a refund for a previous pair of Vans I returned."
- From a call lasting 4m 5s , Apr 2, 2024 8:20 PM
Redeeming rewards query: "I don't know how to redeem those twenty dollars that I have."
- From a call lasting 12m 8s , Feb 27, 2024 9:30 PM

More Vans Customer Service Contacts

There are of course other ways to contact Vans customer service besides the phone. Below we list the best ones, by medium.

Vans Customer Email Addresses

vanscustserv@vfc.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Vans will reply our your email.

Vans Customer Help Desk / Web Support

shop.vans.com - Customer Service
Online customer service web support
As a last, sometimes only, resort- Vans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Vans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vans agent. This phone number is Vans's best phone number because 1,320 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-909-8267 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Vans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Vans has 2 phone numbers. It's not always clear what is the best way to talk to Vans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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