Vans Customer Service Issues

Hello, I wanted to inquire if it would be possible to have a new pair of size 10 grey slip-on Vans delivered to my address. I bought a pair less than 6 months ago, and both shoes have large holes near the toe area. I don't wear them often, so it's frustrating to see both shoes torn so quickly. I've had similar issues with other pairs, but this is the worst it's been in such a short time.

Hello Vans team, I am a devoted fan of your footwear and apparel. I purchased a navy shirt with white and green stripes at a Vans store in Madrid last year and absolutely love it. I am interested in knowing if you produce more shirts in this style and where I can make a purchase. Additionally, I am curious if there is a possibility to receive complimentary stickers or any promotional items to display my admiration for the brand. Your continued creation of incredible apparel is appreciated. Thank you.

I have been trying to address this issue since December 7, [redacted]. Upon checking, I came across a text message claiming that my Fed Ex order was delivered on November 27, [redacted]. However, I never received this delivery. Despite multiple calls to Fed Ex for specific delivery information, I was informed to contact the shipper for an investigation. I also sent several emails to the customer service address but received no response. Frustrated, I decided to write a letter to VANS Corporate on December 7, [redacted], regarding the matter, but still no response. I am seeking assistance from anyone who can help resolve this issue promptly. The order number is [redacted]5, and the tracking number is [redacted]70, which was never delivered as indicated. I am looking to either receive my order or get a refund. I appreciate your help in sorting this out. Thank you. Judy S. Email: [redacted]

Order # [redacted]2. I received an email on Dec. 12 regarding my order. Following the instructions from Vans, we thoroughly searched our premises and asked neighbors, but found nothing. I contacted Vans headquarters on Dec 19 and was assured that the slip-ons would be sent at no cost for overnight delivery on Dec 20. However, it is now Sept. 21 and the shoes have not arrived. I do not have a tracking number to check for their status. I kindly request Vans to send the shoes free of charge and ensure they arrive before Christmas.

I have not received my order despite receiving confirmation emails that it was received and shipped with 2-day shipping. The tracking information only states that it will be updated once it reaches the FedEx facility, and I cannot reach customer service by phone during operating hours. I ordered shoes and spray for Christmas on the 14th, and it's nearly January now. I'm frustrated with Vans and just want my items.

Hello, I recently purchased a pair of your classic checkered Vans, and I absolutely adore them! They are cute and versatile, matching almost everything. Unfortunately, wearing them frequently has led to an injury. I have severely injured my Achilles tendon, making it painful to walk and sensitive to touch. This is concerning for me as a rising athlete with upcoming training camps and races, as this injury could affect my season. I had high hopes for your products to be safe for customer use. With my birthday approaching on January 3, it would be incredibly disheartening to celebrate injured. While I understand you are not doctors or possess magical healing abilities, I hope you can improve your products to prevent such incidents for others. Thank you, Rachel

I have a preference for Vans which is all I purchase for my kids. As a single mother juggling a full-time and part-time job, it's truly a challenge to find time for shopping. Recently, my 8-year-old son, N., had been asking for a specific black Vans design with a zipper. Finally, on Sunday, February 2, after work, I took him to the mall to buy them. He was delighted and wore them to school the next day. However, by February 5, the zipper broke while he was running, causing him to fall at school and leaving him distraught. I can't easily make trips to the mall due to my hectic work schedule, and repairing them might cost as much as a new pair. I've already reached out with pictures of the damaged sneakers and proof of purchase. Your assistance in making my son happy again would mean a lot. Thank you for your understanding. Sincerely, A struggling mother, J.

I was browsing your website to check out the new shoes. I noticed that I had 0 points, so I watched videos and took surveys to earn points. One of the ways to earn points is to confirm my email. It stated that an email was sent to me, but I have not received it. I checked all my folders, including spam, multiple times. I am unsure what steps to take now. I am interested in participating in contests to win new custom items or a shopping spree, but I need to confirm my email to do so. The issue is that I am not receiving any emails. Please contact me at your earliest convenience. Thank you.

I bought two pairs of Vans before Christmas during their buy one, get the second pair half off promotion. Unfortunately, when my son needed to exchange the cheaper pair, he was charged the full price instead of the discounted rate. He had to pay an extra $26.72 as if he was buying a new pair at full price. This experience makes me reconsider shopping at Vans in the future if this is their policy. The store in question is Vans#80. Customer number: [redacted][redacted]. Dissatisfied customer from Virginia.

My niece, M.P.C., bought 2 caps at the Vans Outlet store in Allen, Texas on March 8. She used her debit card, ending in [redacted] from Bank AV Villas in Colombia. The system had errors, showing no payment registration, so she tried a second time with no success. Eventually, she paid in cash. The next day, she noticed both payments had been deducted from her bank account. We returned to the store on March 9 with all the information, including email and phone details. They assured us they would pass it on to accounting and contact us the following week, but we received no response. After reaching out to Customer Service multiple times, she still hasn't received her refund of [redacted],[redacted] Colombian pesos ([redacted],[redacted] for items + 27,[redacted] for bank charges), as shown in her bank statement.

My 15 y/o son is eager for his first pair of Vans, specifically the Old Skool black sneakers with a white stripe and laces. He typically wears size 14 or 15 depending on the brand. Initially, I attempted to order them for $60 with a 30% off friends and family promotion, but left the order incomplete to verify the size in person. Despite visiting numerous stores, we couldn't find his size. Eventually, we settled for a size 14 from a different style. When I returned to purchase them online, they had been removed from my cart and the discount was no longer available, resulting in a frustrating experience. We would appreciate if Vans could honor the $42 price (or lower) as originally intended with the discount.

Subject: Quality Concern Regarding Vans Shoes Dear Van Customer Service, I have been a loyal customer of Vans since my childhood and I am writing to express my concern about the quality of your products. Despite purchasing numerous pairs of shoes from your company, I have encountered a recurring issue of holes developing after only a few months of wearing them. This is particularly disheartening as I invest my hard-earned money in these shoes only to find them becoming unwearable soon after. Furthermore, I believe that the pricing of Vans shoes is not justified by the quality offered. While Vans typically retail for $60-$85, similar brands like Converse are priced similarly but exhibit a significantly higher level of quality. I have come across similar complaints from other consumers who share my disappointment in the durability of your products given the price point. It is frustrating to see the rubber lining beginning to detach after just a year of wear. I trust that improvements can be made to address these issues, such as reinforcing the fabric to prevent premature tearing or incorporating a sturdier lining to prevent holes. I sincerely hope for enhanced quality in your shoes going forward. As a long-time enthusiast of your brand, I kindly request a replacement pair of shoes, free of charge, to remedy the premature wear and tear I have experienced. Thank you for your attention to this matter. Yours faithfully, A Concerned Customer

I wanted to share some details about the ongoing promotion for Black Friday and the winter holiday season in [redacted]. When you spend $75 or more, you should receive a separate email containing a $25 coupon code for your next purchase. The terms specify that the new order needs to be placed within the promotional period to redeem the $25 discount. Unfortunately, I have encountered issues with this promotion. Despite making two orders, only one order qualified for the discount code. I have tried reaching out through direct emails on the Van's website for the past two weeks, but I have received no response from customer service.

I placed an order for 2 coats on November 29, [redacted]. Unfortunately, the coats never arrived, and despite my efforts to resolve the issue with Vans, I have had no success. These coats were meant to be Christmas presents for my grandchildren, so I made numerous calls seeking a resolution. With only 3 days left until Christmas Eve, I gave up on receiving the coats and was promised a refund before December 24th. Despite assurances from Ayshe in customer care on January 3rd, who provided a different case number than my original one, I am still left without coats or a refund. It's been a frustrating experience, and I hope to get this resolved soon.

I recently bought 3 pairs of Vans for my granddaughters for Christmas. Unfortunately, the high tops I got for my autistic granddaughter were too small and caused her discomfort. I returned them to FedEx in Roseburg on January 14th. I have yet to receive a refund for these shoes. Can you please provide an update on the status? I am concerned that the package may have been mishandled by the FedEx employee. Kindly process a credit back to my card as soon as possible so I can get a comfortable pair of shoes for my granddaughter. I have been a loyal customer of Vans for both my grandson and granddaughter, and I would appreciate a prompt resolution to this matter. Please reach out to me at your earliest convenience. Thank you. Sincerely, V. J.

On 3-27-22, I purchased a pair of all white leather Vans in size 9.5 for my son from DSW. The next day, the school nurse called me at work saying there was an issue with his shoe. I rushed to the school with more shoes to find his foot swollen and red. He mentioned feeling like something sharp like a tack was poking his foot, thinking it was a rock. Even after checking, nothing was found. Trying on his shoe, I felt the same. Upon returning the shoes to DSW, they claimed they couldn't help. Following a suggestion, I visited another store only to receive the same response. Eventually, a customer service rep advised me to contact Vans for assistance. Now, I'm left with a new pair of unwearable shoes.

While visiting the Vans store with my grandson and granddaughter in Pismo, CA, we were excited to see a banner advertising a buy one, get one half off deal on shoes. After selecting a pair of regular-priced shoes for my grandson and a sale pair for my granddaughter, we asked an employee about the offer. We were told we needed to buy a regular-priced pair and a sale pair to qualify. However, upon reaching the register, we were informed that the regular-priced shoes needed to be of equal or higher cost than the sale pair to get the discount. I was frustrated and disappointed by the lack of clarity on the banner and the store's policy. We left without making a purchase, feeling let down and upset. This experience highlighted the importance of transparent advertising to avoid customer dissatisfaction.

I made a purchase of $87.69 on Thursday, 8/25/22 for my husband's birthday gift using my Cash App card. Despite receiving a notification on my phone confirming the charge, I did not receive any email confirmation for the order. I tried to find the possible arrival date but couldn't locate any order details in my emails. I even checked my Cash App transaction history to verify the purchase. I am now unable to find any information like the order number or tracking number. When I visited the Vans website for assistance, I couldn't find any contact options, only a track my order feature which requires the order number and email, both of which I don't have. I'm in need of assistance to locate my order.