What Do I Do If My Vans Gift Card Balance Won't Load?
If you checked the balance of your Vans gift card and it won't display correctly, there are ways to figure out how to fix the problem. What you do depends on whether the Vans balance check tool isn't working, whether it can't find your particular gift card, or shows a balance of $0.
If you have a Vans gift card and the balance wouldn't load correctly when you tried to check it, you're probably afraid that something's gone seriously wrong. Luckily, it should be pretty easy to figure out how to fix the problem. Keep on reading to learn more.
If the Vans Gift Card Balance Checker Can't Find the Gift Card
If the Vans gift card balance checker can't find the card, check that you have the correct gift card number and PIN. If you're checking a physical Vans gift card, look for both the card number and the PIN on the back. If you have a Vans e-gift card, look in the card delivery email for them.
If the numbers were correct and you're checking an e-gift card that you haven't used yet, something may have gone wrong during the delivery. You can get it sent to you again by contacting the person who sent you the card and having them follow these instructions:
- Go to the Vans self-service portal page.
- Enter your email address in the email address text field.
- Click on Send Me the Link.
- Look for an email from Vans.
- Click the link in that email to go to your personal Vans self-service portal.
- Click the link to resend the gift card.
If the problem happened during delivery, this could fix it.
If the Vans Balance Checking Tool Won't Work
Check your computer's internet connection if the balance-checking tool won't work. If that's not the problem, it's probably a problem with Vans' server. You must wait for Vans' tech people to fix it. If that doesn't happen, contact Vans' customer service department to inform them about the problem.
If the Gift Card Balance is Zero
If the Vans gift card balance checking tool shows a $0 balance when you know there should be something on the card, your Vans account may have been hacked. Check it for transactions you didn't make. If you find any, change your Vans PIN, to secure your account. Then report the issue to a Vans customer service representative.
If your gift card is physical, make sure it hasn't gone missing. The $0 balance could be the result of someone stealing and using it.
Contacting Vans
If you have something to report, contact a Vans customer service representative by help forum, phone, or email.
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