How Do I Request a Refund to a Gift Card from Vans?
If you need to return something you bought from Vans with a gift card, you may wonder if you can get the gift card refunded. While Vans will not refund the gift card you used for the purchase, it will send you another one. You can return online purchases by shipping them or taking them to a Vans retail store. You must return store purchases to a store.
If you realize that you need to return a Vans purchase that you made with a gift card, you need to figure out how to get that gift card refunded. Keep on reading to learn how.
The Vans Return Policy
You can return any Vans purchase for a refund as long as you make the return within 60 days of receiving the product. However, custom items that use embroidery or uploaded images are not eligible for return. Shipping costs are not refunded, and all returned items must be in unworn and unwashed condition.
You will not receive a refund to the gift card you made the purchase with, as Vans does not issue refunds directly to gift cards. Instead, you will receive another gift card for the refund amount.
How to Ship a Return to Vans
If you purchased a Vans product online, you can return it by shipping it back to the company. Just follow these instructions:
- Pack up the item you wish to return, along with everything that came with it. If possible, use the original Vans box, although you can use any cardboard box if the original is no longer available.
- Write the order number and your name and address on the return label received with your order.
- Attach the return label to the outside of the box. Make sure it completely covers the old shipping label or remove it first.
- Copy the tracking number on the label for your records.
- Take the package to a FedEx or USPS location, depending on the shipping label you receive.
If you don't know the order number, you can find it in your confirmation email and your order history on Vans' website.
If you did not receive a return shipping label with your order or lost it, contact Vans' customer service department and ask for a replacement.
Vans will require three to five weeks to process your return after they receive it. Additional time will be required to ship your refund gift card back to you.
Making a Return to a Vans Retail Store
If you made your purchase at a Vans retail store, you must return it to a Vans retail store, though not necessarily the same one you purchased from. You can also return online purchases to a store. You can locate the nearest Vans store by using the Vans store locator. You need to bring the receipt or the confirmation email with you.
Contacting Vans
To get help with your return, you can contact the Vans customer service department by phone, email, or help forum.
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