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SpotHero Customer FAQ

Top Answers & How-to Guides

What is SpotHero's Phone Number?

The question we are asked most often is about how to talk to SpotHero customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my account information?

To update account information with SpotHero, users should log in via the app or website, access their profile settings, edit...

Is my payment information secure?

SpotHero prioritizes the security of users' payment information by utilizing strong encryption and adhering to industry...
Ask any question you have about SpotHero customer service, get an answer now.
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Recent SpotHero Customer Questions

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Account Management

How can I update my account information?

To update account information with SpotHero, users should log in via the app or website, access their profile settings, edit...
Read more

Is my payment information secure?

SpotHero prioritizes the security of users' payment information by utilizing strong encryption and adhering to industry...
Read more

Service Information

How does SpotHero work?

SpotHero simplifies parking by allowing users to enter their location, date, and time on the app or website. It presents nearby...
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What cities does SpotHero operate in?

SpotHero provides parking services in many cities throughout the United States and Canada, including major locations like...
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Are there any additional fees for using SpotHero?

SpotHero typically does not impose extra fees apart from the stated parking rates. However, taxes and surcharges may be added...
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Can I use SpotHero for long-term parking?

SpotHero provides various long-term parking options suitable for extended stays, including garages and surface lots. Users can...
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Are there discounts for booking multiple spots?

SpotHero generally does not provide discounts for booking multiple parking spots together. Pricing can differ based on...
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Can I use SpotHero for airport parking?

SpotHero is indeed suitable for airport parking, allowing users to reserve spots at various U.S. airports. It simplifies the...
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Reservations and Modifications

Can I cancel or modify my reservation?

SpotHero does allow cancellations and modifications to reservations, but terms can differ by facility and reservation type....
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What is SpotHero's refund policy?

SpotHero's refund policy varies by reservation and parking facility. Generally, cancellations within a specified period qualify...
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What happens if I arrive late to my reserved spot?

If a customer is late to their reserved spot with SpotHero, the consequences depend on the parking facility's policies....
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What should I do if I forget to cancel my reservation?

If a reservation is forgotten, first check the cancellation policy tied to it, which may allow for a refund if canceled within...
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What if my reserved spot is unavailable when I arrive?

If a reserved parking spot is unavailable upon arrival, SpotHero generally has processes to manage this. Users should review...
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Mobile App

Do I need to print my reservation confirmation?

Typically, it is not necessary to print a SpotHero reservation confirmation since most locations accept mobile presentations....
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Is there a mobile app for SpotHero?

Yes, SpotHero has a mobile app that simplifies parking by allowing users to search, compare prices, and book spaces from their...
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We look to the SpotHero issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SpotHero issues reported to GetHuman

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