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Rugman.com Customer FAQ

Top Answers & How-to Guides

What is Rugman.com's Phone Number?

The question we are asked most often is about how to talk to Rugman.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Rugman.com Customer Questions

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Order Tracking and Changes

How can I track my order?

To track an order from Rugman.com, customers can use the tracking number from their confirmation email or log into their...
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Can I cancel or change my order?

Rugman.com permits order cancellations or changes under certain conditions. Modifications are easier before shipping begins. It...
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Returns and Exchanges

What should I do if I receive a damaged or defective item?

Customers receiving a damaged or defective item from Rugman.com should inspect the package and document visible damage with...
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What is your return policy?

Rugman.com offers a clear return policy, allowing returns typically within thirty days if the rug is in original condition and...
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Can I return a rug if I don't like the color or style?

Rugman.com generally accepts rug returns if customers are unsatisfied with color or style, but certain conditions apply. Rugs...
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What do I do if I receive the wrong item?

When receiving the wrong item from Rugman.com, customers should first verify their order confirmation email. If a mistake is...
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Payment Information

What payment methods do you accept?

Rugman.com usually accepts various payment methods, including major credit cards and PayPal. For the latest and most detailed...
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Do you offer any discounts or promotions?

Rugman.com often runs various promotions and discounts throughout the year, particularly during holidays or significant events....
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Shipping and Delivery

How long does it take for an order to be delivered?

Delivery times from Rugman.com depend on several factors, such as product type, shipping location, and method chosen....
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Do you ship internationally?

Rugman.com may offer international shipping, but the availability and conditions vary by product. Customers should consult the...
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Rug Specifications and Samples

Are the rug measurements accurate?

The measurements for rugs on Rugman.com are mostly accurate, but slight variations can occur due to the handmade nature of the...
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Can I request a custom rug size or design?

Rugman.com features a diverse selection of rugs in various sizes and designs, but does not clearly state if custom sizes or...
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Can I request a sample of a rug before purchasing?

Rugman.com acknowledges the importance of seeing a rug before buying and may have specific sample options, though they...
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Rug Care and Fit

How can I care for my rug to ensure its longevity?

To maintain your rug's beauty and longevity, regular vacuuming, protection from direct sunlight, prompt spill management, and...
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What should I do if my rug doesn't fit in my space?

If a rug does not fit your space, consider altering furniture placement, layering with additional rugs, or relocating it. If...
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