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Ross-Simons.com Customer FAQ

Top Answers & How-to Guides

What is Ross-Simons.com's Phone Number?

The question we are asked most often is about how to talk to Ross-Simons.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ross-Simons.com Customer Questions

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Order Management

How do I place an order?

To place an order on Ross-Simons.com, simply browse the website for items, add them to your cart, and proceed to checkout where...
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Can I track my order?

Yes, after shipping, customers receive tracking details from Ross-Simons.com via email, which includes a tracking number for...
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Can I cancel or change my order?

Customers looking to cancel or change their order at Ross-Simons.com should act quickly, as orders are processed rapidly. The...
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Newsletter and Gifts

How can I sign up for your newsletter?

To subscribe to the Ross-Simons.com newsletter, visit their main website and locate the sign-up form, usually found in the...
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Do you offer gift wrapping services?

Ross-Simons.com provides gift wrapping services to enhance your purchase presentation. Customers can typically select this...
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Shipping and Delivery

What payment methods do you accept?

Ross-Simons.com generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with PayPal....
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Do you offer international shipping?

Ross-Simons.com does provide international shipping, enabling customers worldwide to order jewelry. When placing an order,...
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Returns and Warranty

What is your return policy?

Ross-Simons.com typically allows returns within thirty days of receipt, provided items are in original condition with...
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What is your warranty policy?

Ross-Simons.com offers a warranty that covers defects in materials and workmanship, giving customers confidence in their...
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What should I do if I receive a damaged or defective item?

If a customer receives an item that is damaged or defective from Ross-Simons.com, they should first check the return policy on...
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Are there any restrictions on the types of items that can be returned?

Ross-Simons.com allows returns of unworn and unused items within a thirty-day period, but exceptions exist. Personalized or...
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Jewelry Services

Do you offer jewelry repairs?

While Ross-Simons.com does not provide jewelry repair services, customers can often find local jewelers or specialized shops to...
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Do you offer jewelry cleaning services?

Ross-Simons.com does not specifically offer jewelry cleaning services but focuses on selling jewelry and accessories. They...
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Customer Service

How can I provide feedback on my shopping experience?

To give feedback on your shopping experience with Ross-Simons.com, you can typically use their official website, where there...
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What are the business hours of Ross-Simons.com?

Ross-Simons.com operates online 24/7 for shopping, but customer service typically functions on weekdays during standard...
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We look to the Ross-Simons.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ross-Simons.com issues reported to GetHuman
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