What is your warranty policy?

At Ross-Simons.com, we stand behind the quality and craftsmanship of our products. We offer a comprehensive warranty policy to ensure customer satisfaction. All our items are covered by a lifetime guarantee, reflecting our commitment to providing high-quality jewelry and fine accessories. Our warranty policy encompasses defects in materials or workmanship and extends from the date of purchase. If during the lifetime of the product, any issues arise, such as loose gemstones, faulty clasps, or breakages, we will gladly repair or replace the item at no extra cost. However, please note that our warranty does not cover damage caused by normal wear and tear, mishandling, loss, or theft. To take advantage of our warranty, customers can contact our friendly and knowledgeable customer service team, who will guide you through the process of returning, repairing, or replacing your item. Your satisfaction is our top priority, and we are committed to ensuring that each purchase from Ross-Simons.com is backed by our reliable warranty policy.