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What is your warranty policy?

Asked 2 years ago
Ross-Simons.com provides a comprehensive warranty policy aimed at ensuring customer satisfaction and the longevity of their jewelry pieces. The warranty typically covers defects in materials and craftsmanship, giving customers peace of mind for their purchase. The specifics of this warranty can vary depending on the item, as different types of jewelry may be subject to different terms. In general, it is advisable for customers to keep their original receipt as proof of purchase, as this is often necessary for any warranty claims. The policy may also stipulate that certain types of damage, such as wear-and-tear or misuse, are not covered by the warranty. Customers are usually encouraged to follow the care instructions that accompany their jewelry to maintain its condition and avoid any potential issues that could arise from improper handling. For the most accurate and up-to-date information regarding warranty details, customers should explore the current section of Ross-Simons.com that addresses policies or warranties. This will provide definitive guidelines and any pertinent information customers may need regarding their jewelry.
Answered Aug 5th 2025

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