How Do I File a Complaint About the Property to Radisson?
If you have experienced a problem with a Radisson hotel or resort property, you might want to complain about it to the company. To do so, start by talking to the front desk clerk at the location where you are staying. If that doesn't help, talk to the manager. If that doesn't help either, you can contact a Radisson customer service representative and ask for assistance there.
Most guests of Radisson hotels and resorts enjoy their reservations without experiencing any problems at all. However, if you stayed at a Radisson location recently and you did experience a problem, you may want to make a complaint about it to the company. That way, you can make sure the problem gets fixed and maybe even get some kind of a refund. To learn how to file a complaint about a Radisson property properly, keep reading this article. It will teach you how to do it in a way that maximizes your chances of success.
First: Talk to the Front Desk Clerk
Your first instinct might be to go directly to the manager. That would be a mistake, though. The manager is a very busy person and won't be happy if you interrupt them over something that the front desk clerk could have taken care of. That's what the front desk clerk's job is. Besides, it can take some time to get hold of the manager. The front desk clerk might be able to address the problem much faster.
Next: Talk to the Radisson's Manager
If the clerk can't fix the problem to your satisfaction, then it's time to talk to the manager. When you do, go over the problem again in detail instead of assuming the clerk has told them everything. The manager should be able to take care of the problem for you.
Last: Talk to Radisson's Customer Service Department
If the manager can't help you either, contact Radisson's customer service department as a last resort. Tell a customer service representative about the problem with the property and the steps you have taken to address the problem. To contact one, you can use the phone or the Radisson help forum.
For Best Results, Follow This Advice
When speaking to a Radisson employee about your property problem, follow this advice to get the best results:
- Always be respectful and polite to the employees you talk to.
- Be very clear that you are not upset with them personally, just about the property issue.
- Just explain the facts, don't discuss your emotions.
- Clearly explain how you think the problem should be resolved and what it will take to make you happy. Keep your expectations realistic.
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