Public Mobile Customer FAQ

Public Mobile does not provide service directly outside of Canada. However, customers do have a few options to stay connected while traveling abroad. One popular approach is to consider using roaming add-ons that can be added to their account. These add-ons allow users to access text, data, and phone calls when they are in select countries. Before traveling, it is advisable to check which countries support these roaming add-ons and what the associated costs are, as they vary depending on the destination. Additionally, customers may want to explore alternative solutions such as purchasing a local SIM card or using Wi-Fi calling when available, which can help to manage costs effectively while abroad. To get specific information on the coverage and pricing for international roaming, customers are encouraged to visit the current web page of Public Mobile. This will also provide details on how to activate any necessary add-ons before departure. Being informed can enhance the travel experience significantly by ensuring seamless communication options.

You can find your Public Mobile account number by logging into your Self-Serve account, selecting the "Profile" or "My Account" section, and looking for your account details there.

To reduce the frequency of verification codes when logging in, ensure you check the option to trust the device if offered. If the feature isn't available, it may be their policy to enhance security by always requiring verification.

We're sorry to hear you're having trouble signing into your Public Mobile account. If you've forgotten your password, you can reset it by clicking on the 'Forgot password?' link on the login page. You'll be asked to input your email address and you will receive an email to reset your password. If you're still unable to log in, it may be due to some technical issues. In this case, it's recommended to clear your browser's cache and cookies and try again. Also, trying a different device or web browser can sometimes help. Remember, your username is usually the email address you used when setting up your account.