Public Mobile Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Public Mobile?
Q:
Does Public Mobile offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Public Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Public Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then enter phone number
Below are some clips we've found from Public Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Could I ask you to try that again? Please enter your ten digit mobile phone number."
Excerpt from a call with Public Mobile
Tuesday, June 18, 2024 1:48 AM
They may ask you to enter information with the dial pad
"Welcome to Public Mobile.
For service in English Visit the new my account at my account dot public mobile dot c a for all your account management needs.
Please enter your ten digit public mobile phone number. Or if you don't have"
Excerpt from a call with Public Mobile
Thursday, June 27, 2024 12:05 PM
What are the hours and when should I call?
Public Mobile operates the call center for this 855-478-2542 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,105 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Public Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Public Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Public Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Public Mobile is Sunday. The most busy day to call is Monday, which averages 101% more phone calls by comparison. Again, this is based on a sample of 1,105 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call Public Mobile
In summation, the best day to call Public Mobile is Friday.
Why Customers Call Public Mobile
If you have time to do a bit of reading before you call Public Mobile, we recommend you read over some of our problem-specific articles.
What is the coverage area for Public Mobile?
Public Mobile provides extensive coverage across Canada. Our network operates on 3G and 4G LTE technology, ensuring reliable service in both urban areas and rural regions. You can enjoy seamless coverage in major cities such as Toronto, Vancouver, Montreal, Calgary, and Ottawa, as well as throughout the provinces and territories. Our network stretches from coast to coast, enabling you to stay connected no matter where you are. Whether you're in bustling urban centers or exploring remote areas, you can expect consistent coverage for calls, texts, and data usage. Public Mobile leverages Canada's largest national network, delivering reliable and extensive coverage to keep you connected wherever your adventures take you.
What are the available data plans for Public Mobile?
Public Mobile offers a range of affordable and flexible data plans to suit different needs. Customers can choose from three main options: 1GB, 3GB, or 12GB monthly data plans. The 1GB plan is perfect for light users who mainly rely on Wi-Fi connections. The 3GB plan is suitable for moderate usage, including browsing, social media, and occasional streaming. Meanwhile, the 12GB plan caters to heavy data users, allowing seamless streaming, downloading, and online gaming. All data plans come with unlimited nationwide talk and text, as well as free incoming calls and texts worldwide. Customers can also enjoy additional benefits such as data rollover and discounts for setting up automatic payments. With Public Mobile, users can easily find a data plan that meets their specific requirements while staying within budget.
Are there any international calling options with Public Mobile?
Yes, Public Mobile does offer international calling options. They have a feature called International Long Distance (ILD) that allows users to make calls to international numbers. With ILD, customers can conveniently connect with their loved ones abroad and enjoy clear and reliable conversations. Public Mobile also provides international roaming services, enabling users to stay connected while traveling outside of Canada. These roaming packages offer cost-effective options for calling, texting, and data usage during international trips. Customers can choose from various plans based on their communication needs. Public Mobile understands the importance of staying connected globally and strives to provide affordable and flexible options for international calling to their customers.
Top Public Mobile customer service problems
Click the link above to get answers to just about any Public Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Public Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Issues updating payment information: "I'm having trouble changing my credit card on my account because my email has been locked."- From a call lasting 38s , Jul 18, 2024 2:10 PM
Close number request: "I'm calling because I want to close my number and receive a document confirming that I have finished using it."- From a call lasting 58s , Jul 16, 2024 5:29 PM
Technical issue: "I am having trouble with my phone's keypad."- From a call lasting 37s , Jul 1, 2024 8:50 PM
More Public Mobile Customer Service Contacts
There are of course other ways to contact Public Mobile customer service besides the phone. Below we list the best ones, by medium.
Public Mobile Customer Help Desk / Web Support
As a last, sometimes only, resort- Public Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Public Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Public Mobile agent. This phone number is Public Mobile's best phone number because 4,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-478-2542 include Account Access, SIM Card Transfer, Account Setup, Update Account Info, Refund a Charge and other customer service issues. Rather than trying to call Public Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Public Mobile has 1 phone number. It's not always clear what is the best way to talk to Public Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Public Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Public Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.