What Do I Do If I'm Having Trouble Getting Service on My Public Mobile Phone?

If you have not been getting service on your Public Mobile phone, you may be using an incompatible phone or a defective sim card. Another cause of the problem is network problems in your area.

Is the Network Down?

If you have been using your Public Mobile phone for a long time, you may be disappointed if you suddenly have a problem. The most common cause of the problem is a network outage.

You should reboot the phone before reporting the problem. It may be enough to get service back. When you have a poor connection, you may be unable to make calls or send messages. If you have another phone, try to see if it works. If it does, you may have a different problem.

If there is a network outage, Public Mobile will report it on their website or social media sites. You may also use the network outage map to check for outages in and around your location. There is nothing you can do about an outage if it has already been reported. You simply need to wait it out. Public Mobile tries to deal with network outage problems fast.

If the network in your area is down but it has not been reported, you may contact Public Mobile to report it.

Get a Compatible Phone

Public Mobile does not sell phones. This means that you need to carry your own unlocked phone. Make sure that the phone you choose works on the network's frequencies. It works on the following frequencies;

1. LTE Advanced (LTE-a): 2600 MHz and 700 MHz

2. LTE: 1700/2100 MHz (AWS)

3. HSPA: 850 MHz and 1900 MHz frequencies

Consider buying a device that can access the LTE 4G bands. HSPA is 3G. It may not be a good option if you want to enjoy fast data. If you are not sure about the compatibility of your mobile device, you can use the Phone Compatibility checker on Public Mobile's website.

Get a New SIM

If the SIM card you are using is defective, you won't have service on your Public Mobile phone. You may need to get a new one.

Contact the Support Team

One of the best ways to get help from the support team is over the phone. You will be connected with a representative in about four minutes. Speak to them politely and ask for help with the problem you may be having. You should contact the support team only after exhausting the other options.

Even though you may contact the support team on the phone whenever you want, the best time to call is 2:15 pm. You should be willing to provide the representative with details that may be helpful in solving your problem.

The help desk may be a great platform to seek help if you are not in a hurry. You may get the help you need in an average of 76 hours. It has lots of tips, reminders, and notes that may help you resolve the problem fast.

Most Public Mobile customers look for support on the help desk before looking at other customer support alternatives. Go through the pages and find the advice that is most relevant to your problem. If you do not find any, you may need to start a new conversation. Use polite language and try to provide as many details of the problem as you can.

If you go back and forth with a member of the support team, they may request you to switch to a different mode of communication such as email. This means that it may take longer for your problem to be solved.