Avis Customer Service

Ways to contact Avis and solve common issues

Use Avis's Phone Number

Avis's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Avis

Contacting Avis customer support

Below you can compare and contrast the 10 ways to contact Avis by looking at which ones are the fastest and which ones other customers recommend the most for solving Avis customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Avis across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
Customer Service
2 mins239
Roadside Assistance
7 mins118
10 mins78
Avis.com Customer Service
3 mins265
Customer Service
< 10 hrs190
Online Help at avis.com
Customer Service
< 8 hrs280
Car in the Shop?
7 mins78
15 mins161
Get Away/Wizard Setup
7 mins115
Avis Car Sales
9 mins146

Avis: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Avis.
What documents do I need to bring when picking up my rental car?
When picking up your rental car from Avis, you will need to bring a few essential documents with you. Firstly, make sure you have a valid driver's license from your home country or an international driving permit. Additionally, you will need to provide a credit card in the name of the primary driver for the rental car deposit. It is crucial to note that Avis does not accept cash deposits. If you made a reservation online, remember to bring the confirmation details or the reservation number. Lastly, if you have purchased any additional insurance or coverage, it is recommended to bring proof of that as well. By having these documents ready, you can ensure a smooth and efficient process when picking up your Avis rental car.
What is the fuel policy for Avis rental cars?
Avis offers a flexible fuel policy to cater to the diverse needs of our customers. Most of our rental vehicles are provided with a full tank of fuel at the start of the rental. To ensure a convenient experience, customers are encouraged to return the vehicle with a full tank to avoid any refueling charges. However, if returning the vehicle with a full tank is not possible, we offer two alternative options. Firstly, customers can pre-purchase a tank of fuel at a competitive rate when picking up the vehicle. This allows them to return the vehicle empty, without needing to locate a gas station. Alternatively, customers can choose to refuel the vehicle themselves before returning it to the rental location. Avis provides clear information about our fuel options upon reservation and at the rental counter to help customers make an informed decision.
What is the cancellation policy for Avis reservations?
The cancellation policy for Avis reservations allows customers to make changes or cancel their bookings without any fees up to 24 hours prior to the scheduled pick-up time. However, if the reservation is not canceled within this timeframe or the customer fails to pick up the vehicle, a no-show fee equal to one day's rental rate will be charged to the credit card on file. In case a prepaid reservation is canceled within 24 hours of the pick-up time, a $50 cancellation fee will be applied, and the remaining amount will be refunded. For customers with a monthly rental agreement, a 48-hour notice is required for cancellation or changes. It is advisable to review the specific terms and conditions associated with the booking as different promotions or membership levels may have different cancellation policies.
Can I add an additional driver to my rental agreement?
Yes, you can add an additional driver to your rental agreement with Avis. Avis offers the option to add one or multiple drivers to the rental contract, making it convenient for anyone sharing the driving responsibilities. To include an extra driver, simply provide their valid driver's license and necessary identification at the time of pick-up. Keep in mind that additional driver fees may apply and can vary depending on the location and rental duration. The added driver(s) must meet Avis' minimum age requirements and adhere to the rental policies and terms. Adding another driver allows flexibility and lets you share driving duties, ensuring a comfortable and stress-free journey with Avis.
What is the minimum age for renting a car from Avis?
The minimum age for renting a car from Avis is 21 years old. However, certain locations may have different age requirements, and drivers between the ages of 21 and 24 may be subject to an underage surcharge. Customers aged 18 to 20 are eligible to rent select car classes, but they are also subject to an additional surcharge and may have limited vehicle availability. Additionally, drivers must possess a valid driver's license and meet Avis's credit requirements. It is important to check the specific age requirements and policies of the desired rental location to ensure eligibility before making a reservation.
Can I extend the duration of my rental agreement?
Yes, it is possible to extend the duration of your rental agreement with Avis. If you realize that you need the vehicle for a longer period of time than initially planned, you can contact Avis directly to discuss extending your rental. It is recommended to contact Avis as soon as possible to inform them about the extended rental and check the availability of the vehicle for the additional period. The extension will be subject to vehicle availability and may require additional charges. Avis customer service representatives will provide you with all the necessary information regarding the process and any additional fees that may apply.
Do I need to return the rental car with a full tank of gas?
Yes, it is recommended to return the rental car with a full tank of gas. Avis requires customers to refill the tank to the same level at which it was when the vehicle was picked up. If the car is not returned with a full tank, a fuel service charge will apply in addition to the cost of the missing fuel. Avis offers the option to pre-purchase a full tank of gas at a discounted rate at the time of vehicle pickup, allowing customers to return the car empty if desired. This option provides convenience and ensures peace of mind by avoiding the need to find a gas station before returning the rental car.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Avis customer support problem.

Recent reasons customers contacted Avis:

I was unable to rent a car. I showed up and no cars were available.
I'm William Gardner I worked for your company.i need to know my start date and end date...
I would like to extend my car rental and would prefer to do it over the phone.
I want to return my rental car to a different place.
I want to return my rental car to a different place
I would like to change the credit card on my reservation
I have a AWD number. So, I want to do discount
Plane has been delayed into London Gatwick today . Will Avis desk remain open? Not due...
I went to the Palmdale Avis location for a pick up and my card was charged although I c...
I have a rental currently and have a question about billing
This text i wrote to Twitter support (X now) sums up my case:*Dear X Support Team Membe...
Need to update the credit card on my profile. I have a business credit card I need to add.
My executive has been waiting ** minutes for a vehicle at SLC airport. He is a preferr...
I need to change a booking into someone else’s name or get my money refunded to a diffe...
renting a car for my wife through my Boeing discount. Already paid for it what would sh...
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Does GetHuman work with Avis?

GetHuman does not work with Avis's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Avis at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Avis's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Avis at a Glance

Avis has no chat option
Avis has 1 customer email
Avis has 1 help forum
Avis has no twitter handle
Avis has no facebook page
Contact information overview

Answered on this page:

What types of vehicles does Avis offer for rental?
Are there any additional fees or charges?
Solutions to common issues

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