How Do I Get Pogo to Refund a Charge?

Refunds can be tricky and you want to avoid them turning into a frustrating experience. That's why we figured out the easiest way to get a refund from Pogo.

Christian Allen is the editor / author responsible for this content.
Oct 25, 2019 is a free online gaming website launched in 1998 and owned by Electronic Arts. Its headquarters are in Redwood Shores, California. offers casual games from various brands such as Hasbro and PopCap Games, a variety of card and board games such as Solitaire and Monopoly to word games like Scrabble.

The website relies on advertising for a revenue stream, producing pop-up advertisements that last up to 20 seconds. Players are enticed to a subscription service to enjoy premium benefits and the omission of advertisements that would otherwise interrupt their gaming experience. Cases of wrongful charges are quite rare but do occur nonetheless. In these instances, the gamer is advised to take steps to initiate a refund by

Check that your premium subscription is not set to automatically renew, as these fees will automatically be deducted from your bank account.

It is recommended that you contact the customer relations department immediately you find an anomaly in your billing. This can be quickly done by following the link to their phone number GetHuman.

Kindly have your charge receipt for the disputed billing whether in e-Receipt form or print paper as the receipt number will be required to verify the charge in question. This can quickly be done by retrieving your credit card charge receipt.

Any credit card(s) that were used in the overcharged purchase will also be required by the customer relations representatives to facilitate any reversals. advice to its customers is that they should immediately get in touch with their financial service provider the moment a fraudulent charge appears on their bill.

You may be required to fill out an official police report by your financial services provider and, due to the sensitive nature of handling such financial situations.

Alternative avenues to reach out to you may be required, such as an alternative phone number, your email, or shipping address to better attend to your refund.

In case there's a need for further clarification, inquiries, or suggestions, the customer relations department can be reached via the following ways:

Help Desk

The, customer relations department, maintains an online help desk through which customers can seek technical support and lodge complaints with

The help desk is fast and efficient, with competent customer care officials attending to it.

To access the help desk follow the link GetHuman

Phone maintains a customer relations department with phone service to handle all its clients' feedback.

This is handled by customer service personnel and is the best way to get any technical support.

Clients seeking to offer their feedback are kindly requested to use courteous language and be respectful to the person they interact with.'s phone number can be retrieved by following the link GetHuman

Email support

Sending an email affords one the freedom to give a detailed description of the needed help, a challenge at hand that they are facing or leave their feedback regarding products.

It is, however, usually reserved for complicated issues that are not quite as urgent, nor require immediate attention. Despite this, it can also be used to give your feedback.'s email address can be found on the official website.

Live Chat

The webpage has a live chat tab, where you can contact the customer relations personnel directly. The live chat facility is a quick and efficient way to get support from live customer relations personnel.

You may retrieve the link to the live chat facility from the official website.


Writing down one's request grants them the freedom to express the nature of the challenge faced in great detail.

Though a response may take a while, has a postage address whereby its customer relations personnel sort through their department's relevant mail and respond accordingly.

The mailing address can be retrieved from their official website.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get Pogo to Refund a Charge?

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Pogo - EA Games

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