How do I recover my password and screen name on Pogo?

If you need to reset your password, or if you need to change your screen name on Pogo (EA Games) we looked up all the best ways to do that and chronicle them below.

Christian Allen is the editor / author responsible for this content.
Aug 21, 2019

If you enjoy playing EA Game's Pogo, then losing or forgetting you password and/or screen name can be a huge inconvenience. It is good to know that you can recover your both your screen name and password through the game's website and through some help from the game's customer support service.

You can recover your password and screen name on Pogo through the following process:

  1. Launch your web browser and open the Pogo website.
  2. On the login page, select 'Forgot Your Password?' and you will be directed to a page divided into two. One on side there will be the option to fill in your Screen Name if you have forgotten your password. On the other side will be an option to fill in your email address if you have forgotten your screen name.
  3. A link will be sent to the email address you submitted. This is the password reset link. You can click the link and be directed to the Pogo password reset page. you can also select the link and copy it then paste it in the U.R.L bar of your web browser and press 'Enter' to follow the link.
  4. Enter your Pogo screen name in the text field under the 'Forgot your Password?' section. If you had forgotten your screen name, enter the email address you used for your Pogo account in the text field under the 'Forgot your screen name?' section.
  5. Click Submit.

If you do not receive the account recovery email, then you should check your email address to ensure you submitted the correct one. If correct, the email may have been sent to your spam folder and you can avoid this by adding Pogo email to your contact list so that the message is delivered to your inbox.

If the above process does not yield any results, you will have to contact an EA advisor to get help with your account. one of the ways you can do this is by contacting the advisor through the Pogo website.

  1. Launch your web browser and log in to your Pogo account
  2. At the bottom of your account page select 'Contact Us'
  3. Select Pogo as your platform of choice
  4. Choose 'Account Management' as your topic and proceed to describe your predicament
  5. After you have finished the description, click 'Next' to access the 'Sign In' screen. Because you do not have your Pogo account screen and/or password you should select 'Having trouble accessing your account?' which is situated at the bottom right hand corner of the page.
  6. Type your 'First Name', 'Last Name 'and 'Email Address' in the net window and click 'Next.'

You should be connected to an EA advisor soon who will help with your Pogo account issues.

You can also get support from an EA advisor through EA Games' online help desk. The help desk is an option to contact EA Games for issues that are not urgent. It will take an average of 10 hours for your Pogo account issues to be fixed if you contact EA games through this portal. Only if you are not in a hurry to log in to your account should you use this method. The link to the EA Games online help desk can be acquired from GetHuman.

EA Games partners with an American company to provide tech support to all its customers. The team of experts is available 24 hours a day seven days a week. However, the expert help is not free. You will pay between $25 and $40 per issue to receive expert help. The link to chat with the experts can be retrieved from GetHuman.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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