PayPal (UK) Customer FAQ

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What is PayPal (UK)'s Phone Number?

The question we are asked most often is about how to talk to PayPal (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent PayPal (UK) Customer Questions

I got a email saying I’ve ordered a phone it’s not me and I don’t have a PayPal account

We're sorry to hear this. This could be a potential phishing attempt by individuals trying to gain access to your personal information. It might not have anything to do with PayPal UK as you mentioned you don't have an account. Never click on any links or provide information to an email you find suspicious. As a precaution, it's recommended to change your email password and ensure your computer is protected with up-to-date antivirus software. Call your bank to check if any unauthorised transactions have occurred. Even though you're not a PayPal UK customer, you can report the suspicious email to PayPal at spoof@paypal.com.
Asked Apr 18, 2024 12:21 PM

I need to update my mobile number

To update your mobile number on PayPal UK, follow these steps: 1. Log in to your PayPal account. 2. Click the gear icon in the upper-right corner to navigate to your account settings. 3. In the 'Phone' section, click 'Update'. 4. You should see a '+' icon where you can add a new number. Input the new number and click 'Add Number'. 5. To remove the old mobile number, click 'Update' again, locate the old number, select 'Remove' and confirm the removal. Remember to verify your new mobile phone number by clicking 'Confirm' after adding it. You will receive a code via SMS to complete the verification.
Asked Apr 2, 2024 10:16 PM

Need to change my mobile number on my account please

To change your mobile number on your PayPal account, please follow these steps: 1. Log in to your PayPal account. 2. Click the 'Settings' cog in the upper right corner of your dashboard. 3. In the 'Phone' section, click on 'Update'. 4. You'll then see a 'Phone numbers' section. Here, you can add a new number by clicking on '+', or edit an existing one by clicking 'Update' next to it. 5. If you want to remove an old number, click 'Remove' next to the number you'd like to delete. 6. For verification, PayPal may send an SMS message with a code, which you'll have to enter. 7. Don’t forget to click 'Confirm' after making changes. Remember, the changes may not be effective immediately. Be sure to double-check after a while.
Asked Mar 18, 2024 6:48 PM

can't change my phone number to get into my account

We understand your issue. To change the phone number in your PayPal UK account, sign into your account and click the gear icon in the upper right corner to go to your 'Settings'. In the 'Phone' portion, click 'Update', then 'Add a phone', and follow the prompts to add and confirm the new number. When finished, you can remove the old number from the account in the same settings. If you can't sign in for this process, you can choose the 'Forgotten your email address or password?' option to recover your account with an alternate method. Your account's security is PayPal's priority, so confirmation steps are necessary.
Asked Mar 12, 2024 3:19 PM

My old phone number with PayPal has been discontinued I've just started using PayPal again after about 2 years but when i try logging in they send a verification code to my old number ? Which i can not access

To update an old phone number on your PayPal account, you need to log in to your account first. If you're unable to log in because the verification code is being sent to your old number, you can choose the 'Having trouble logging in?' option on the login page. From there, you can choose 'I don’t have access to my phone' option, which allows you to verify your identity through your email address or security questions. Once your identity is verified, you can update your phone number in the personal information section of your account settings.
Asked Mar 11, 2024 3:31 PM

Help me with my PayPal (UK) customer service issue

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