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PayPal (UK) Customer FAQ

Top Answers & How-to Guides

What is PayPal (UK)'s Phone Number?

The question we are asked most often is about how to talk to PayPal (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create a PayPal account?

Creating a PayPal account is an easy process that involves visiting the PayPal website or app, selecting a personal or business...

How can I link my bank account or credit card to PayPal?

To link a bank account or credit card to a PayPal account, users must log in and go to the "Wallet" section to add financial...
Ask any question you have about PayPal (UK) customer service, get an answer now.

Recent PayPal (UK) Customer Questions

How do I update my account information?

To update your account information with PayPal (UK), you can log into your account on the PayPal website or through the PayPal app. Once you are logged in, navigate to the settings menu, which is typically represented by a gear icon. In the settings, you will find options to update various account details, including your personal information, payment methods, and security settings. If you need to change your email address or phone number, you will be able to do so from the relevant sections within the settings menu. For bank account or credit card updates, you can add a new payment method or edit your current ones. It is important to ensure all your information is accurate for a smooth transaction experience. For specific guidance or if you encounter any difficulties, it may be helpful to refer to the current web page for further instructions or contact information if needed.
Asked May 6, 2026 6:26 PM

How do I change my mobile number if I cannot access my account to change my mobile number as the only option is for paypal to send a code to my old mobile number

To change your mobile number without access to your account, you will need to go through PayPal's account recovery process. Look for options related to account recovery or support on the login page. Follow the prompts provided for verifying your identity, which may involve answering security questions or using alternative verification methods. Once you've restored access, you can update your mobile number in your account settings.
Asked May 2, 2026 4:04 PM

How do I get a code to login to my PayPal account?

To log in to your PayPal account, you need to enter your email and password. If you have two-factor authentication enabled, you will receive a code via your chosen method (such as SMS or authenticator app). Ensure your mobile device is set up to receive this code, and follow the prompts to complete your login process.
Asked Feb 20, 2026 4:29 PM

My bank account has been debited and yi do not recall the amount being agreed to

If your bank account has been debited unexpectedly, it could be due to a scheduled payment, subscription, or an error. Check your transaction history in your PayPal account for details on the charge. If you still believe the transaction is unauthorized or incorrect, you may need to file a dispute within PayPal. Please review the transaction details for more clarity on the situation.
Asked Dec 19, 2025 1:02 PM

How do I change my mobile phone number

To change your mobile phone number in PayPal (UK), log in to your account, go to 'Settings', then select 'Account Settings'. From there, find 'Phone Number' and follow the prompts to update it. Always ensure to verify the new number for security purposes.
Asked Aug 29, 2025 10:35 PM

Help me with my PayPal (UK) customer service issue

Account Management

How do I create a PayPal account?

Creating a PayPal account is an easy process that involves visiting the PayPal website or app, selecting a personal or business...

What do I do if I forget my PayPal password?

To regain access to a PayPal account after forgetting the password, users should visit the login page and click "Forgot your...

How do I close my PayPal account?

To close a PayPal account, users should complete any pending transactions and withdraw any remaining balances first. They can...

How do I update my account information?

To change your account details with PayPal (UK), users must log into their account via the website or app and access the...

Payments and Transfers

What types of payments can I make with PayPal?

PayPal provides a diverse range of payment methods for UK users, such as personal payments to friends, online shopping, mobile...

How can I link my bank account or credit card to PayPal?

To link a bank account or credit card to a PayPal account, users must log in and go to the "Wallet" section to add financial...

How do I transfer money between my PayPal account and my bank?

Transferring money between a PayPal account and a bank account is easy. Users must log into PayPal, go to the Wallet section,...

Can I send money internationally using PayPal?

Yes, PayPal allows international money transfers, providing options to send funds through email or mobile numbers linked to...

Can I use PayPal with eBay or other online marketplaces?

PayPal is widely accepted on eBay and many other online marketplaces, offering a secure and user-friendly payment method for...

Security and Safety

Is it safe to use PayPal for online transactions?

PayPal is considered a safe option for online transactions due to its advanced encryption and anonymity features, which protect...

What should I do if I suspect fraudulent activity on my account?

If fraudulent activity is suspected on a PayPal UK account, it is essential to act quickly. Log into your account to review...

What security measures does PayPal have in place?

PayPal (UK) implements strong security measures, including advanced encryption and two-factor authentication, to protect user...

Disputes and Support

How can I dispute a transaction on PayPal?

To dispute a transaction on PayPal, a user should log into their account, go to the "Activity" section, select the transaction,...

What fees are associated with using PayPal?

PayPal charges various fees based on transaction types and services used, with personal transactions generally free when using...

Is PayPal support available 24/7?

PayPal support in the UK does not operate 24/7; normally, customer service is available during standard business hours on...
We look to the PayPal (UK) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PayPal (UK) issues reported to GetHuman
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