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CompuServe Customer FAQ

Top Answers & How-to Guides

How do I Contact CompuServe Customer Service?

The question we are asked most often is about how to talk to CompuServe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I reset my password?

To reset a CompuServe password, go to the login page and select "Forgot Password" or "Reset Password." Enter your registered...

What payment methods are accepted for CompuServe subscriptions?

CompuServe generally accepts major credit cards like Visa, MasterCard, Discover, and American Express for subscriptions....
Ask any question you have about CompuServe customer service, get an answer now.

Recent CompuServe Customer Questions

my security question didn't work and now I'm locked out

We're sorry to hear that you're having trouble accessing your CompuServe account. This may occur if the wrong answer to the security question is provided multiple times. Unfortunately, we are unable to directly resolve this issue through this FAQ page. We advise you to wait for some time and try again, ensuring your answers are correct. As an additional security measure, ensure the caps lock is not on, as answers to security questions are case sensitive. Please remember, for security reasons, we cannot provide the answers to your security questions. If you continue experiencing difficulties logging in, consider going through the account recovery process.
Asked Mar 6, 2024 2:44 PM

Help me with my CompuServe customer service issue

Account Management

How do I reset my password?

To reset a CompuServe password, go to the login page and select "Forgot Password" or "Reset Password." Enter your registered...

What payment methods are accepted for CompuServe subscriptions?

CompuServe generally accepts major credit cards like Visa, MasterCard, Discover, and American Express for subscriptions....

How can I upgrade my CompuServe subscription?

To upgrade a CompuServe subscription, users should log into their account on the web portal or application, navigate to account...

Is there a family plan available for CompuServe?

CompuServe does not offer a traditional family plan, but it allows individual accounts that can be adjusted for different...

Membership Benefits

What are the benefits of being a CompuServe member?

CompuServe membership provides extensive resources, robust customer support, exclusive access to quality content, a sense of...

What features are included in a CompuServe membership?

CompuServe provides a diverse range of features for its members, including content access, online services like email and chat,...

Device Compatibility

Can I use CompuServe on multiple devices?

CompuServe can be accessed on various devices like computers, tablets, and smartphones with an Internet connection. Users need...

Is there a mobile app for CompuServe?

CompuServe does not have a dedicated mobile application, but users can access its services via mobile web browsers. While the...

Email Services

Is there a limit to the amount of email storage on CompuServe?

CompuServe does impose storage limits on email accounts, which may differ based on the chosen plan. Users experiencing full...

Can I transfer my existing email contacts to CompuServe?

CompuServe users can transfer their existing email contacts by exporting from their current service in formats like CSV or...

What is the maximum email attachment size on CompuServe?

CompuServe imposes a limit of 10 megabytes for total email attachments per message. Exceeding this may cause sending or...

Performance Questions

What is the download speed for files on CompuServe?

CompuServe does not specify download speeds for files, as they can fluctuate based on connection type, server distance, and...

Are there parental controls available on CompuServe?

CompuServe includes various features that help families manage their online experiences for children. Users can set customized...

Technical Support

How can I access customer support for technical issues?

For technical support with CompuServe, users can visit the official website for updated contact details and support resources....

What should I do if I experience connectivity issues with CompuServe?

If one faces connectivity problems with CompuServe, they should check physical connections and restart their modem or router....
We look to the CompuServe issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CompuServe issues reported to GetHuman

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