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Pastgems.com Customer FAQ

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What is Pastgems.com's Phone Number?

The question we are asked most often is about how to talk to Pastgems.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pastgems.com Customer Questions

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Order Tracking

How can I track my order?

To track an order from Pastgems.com, customers should look for a confirmation email that contains a tracking number. This...
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Can I cancel or modify my order after it has been placed?

Order cancellation or modification options at Pastgems.com depend on the current order status. If the order has not been...
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How do you handle backorders?

Pastgems.com manages backorders by keeping customers informed about the status of their orders. When items are temporarily out...
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Payment and Returns

What payment methods are accepted on Pastgems.com?

Pastgems.com accepts a range of payment options, including major credit and debit cards such as Visa and MasterCard, along with...
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What is your return policy?

Pastgems.com has a customer-friendly return policy, allowing returns within about thirty days of receiving items in original...
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Are there any restocking fees for returns?

Pastgems.com has specific policies on returns that may include restocking fees, especially for opened items. Customers should...
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Shipping Information

How long does shipping take?

Shipping durations from Pastgems.com depend on the shipping method, destination, and processing times, which usually take a few...
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Do you offer international shipping?

Pastgems.com usually does ship internationally, but availability is influenced by the destination and any restrictions....
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Product Authenticity

Are the gemstones on Pastgems.com natural or synthetic?

Pastgems.com primarily features natural gemstones, formed over millions of years, valued for their authenticity. They also...
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How can I ensure the authenticity of the gemstones?

To guarantee the authenticity of gemstones, buyers should look for certified stones from reputable gemological labs, learn...
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Product Issues

What if the item I receive is damaged?

Customers receiving damaged items from Pastgems.com should first review their order confirmation for instructions and inspect...
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Can I reserve an item that is currently out of stock?

Pastgems.com does not generally allow reservations for out-of-stock items, as they may be temporarily unavailable until...
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Customization and Care

Do you provide customization options for gemstone jewelry?

Pastgems.com offers a variety of gemstone jewelry, with customization options generally limited. They emphasize unique pieces,...
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What is the care instruction for the gemstones purchased?

To preserve the beauty and longevity of gemstones from Pastgems.com, avoid harsh chemicals, clean with mild soap and warm...
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