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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed with Pastgems.com, there may be limited options for cancellation or modification, depending on the current status of your order. Typically, if the order has not yet been processed or shipped, there is a possibility for changes or cancellations. However, if the order is already in the processing or shipping phase, it may not be feasible to make alterations. It is always best to act swiftly if you need to modify or cancel your order. To obtain specific details regarding your order status, it would be wise to check the order confirmation email you received or log in to the Pastgems account associated with your purchase. You may also want to look for updated contact information on the current web page, as there may be additional guidelines or support available to assist you with your request. Keep in mind that each situation can vary, so checking directly with the appropriate resources will provide the best clarification.
Answered Oct 19th 2025

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