What if the item I receive is damaged?

If the item you receive from Pastgems.com is damaged, we have a straightforward and hassle-free process in place to ensure your satisfaction. We offer a generous refund or exchange policy for damaged items. All you have to do is contact our customer support team within 48 hours of receiving the product, providing details and photographic evidence of the damage. Our dedicated team will swiftly assess the situation and guide you through the next steps. Depending on the availability of the item, we will either replace it with a new one or issue a full refund, including any shipping charges incurred. We value customer satisfaction above all else and strive to rectify any issues promptly, ensuring you obtain the high-quality, undamaged item you deserve.