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Novica.com Customer FAQ

Top Answers & How-to Guides

What is Novica.com's Phone Number?

The question we are asked most often is about how to talk to Novica.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Novica.com customer service, get an answer now.
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Recent Novica.com Customer Questions

Are returns free of shipping charges

Returns are subject to shipping charges unless the product was received damaged or defective. In such cases, we will cover the shipping costs for the return. Please ensure that items are returned in their original condition.
Asked May 3, 2026 7:53 PM

Help me with my Novica.com customer service issue

Order Tracking and Management

How can I track my order?

Tracking an order on Novica.com is easy. After your order ships, you will get a confirmation email with a tracking number. You...
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Can I return or exchange a product?

Novica.com provides a return and exchange policy for most products, allowing returns within thirty days of receipt for items in...
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What is the return policy?

Novica.com has a customer-friendly return policy allowing returns within thirty days of receipt if the items are in original...
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Can I cancel or modify my order?

Customers can typically cancel or modify orders on Novica.com, but it depends on the order status. Once processed or shipped,...
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Shipping and Delivery

Do you offer free shipping?

Novica.com has various shipping options and occasionally offers free shipping promotions based on destination, order total, and...
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What is the estimated shipping time for international orders?

Shipping times for international orders on Novica.com vary by destination and chosen shipping method, typically taking two to...
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Payments and Discounts

What payment methods are accepted?

Novica.com accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal. They may...
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Are there any discounts or promotions available?

Novica.com frequently presents various discounts and promotions during special occasions and holidays, such as percentage off...
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Product Information

Are the products on Novica.com handmade?

Novica.com features a variety of products that are mainly handcrafted by global artisans. These items showcase unique...
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Are the items sold on Novica unique or can they be found elsewhere?

Novica specializes in unique, handcrafted items from global artisans, with many pieces being one-of-a-kind or limited in...
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Community and Support

Do you offer gift wrapping services?

Novica.com does not provide gift wrapping services, but many products are great gifts on their own. Customers can creatively...
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How can I support artisans featured on Novica?

Supporting artisans on Novica can be achieved mainly through purchasing their handmade goods, which not only enriches personal...
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Is there a community forum for sharing experiences or feedback?

Novica.com does not have a formal community forum, but customers can engage through product reviews, which allow sharing of...
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We look to the Novica.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Novica.com issues reported to GetHuman
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