Novica.com Customer Service Issues

Hello, I am reaching out about Order ID [redacted]-10. I have already initiated the return process for Order No. [redacted]-7 with return number [redacted]. I am waiting for the return number for [redacted]-10, which is why I am emailing you. Both rings will be returned for a refund to my credit card. I have been a loyal customer of various online ring companies, ordering 56 items and keeping 44. My main reason for returns is that the product may look different in person than it did online. I appreciate the professionalism of NOVICA's customer service team and find them easy to work with. I plan to send both rings back together with the necessary paperwork in one envelope. I am waiting for the return postage label to be sent to my Arizona address, where the rings were delivered. I will mail the rings back on the same day that I receive the postage label. Please feel free to contact me at your convenience, or you can reach me on my cell phone at [redacted]. Thank you, Jeffery H. W. Permanent Home Address: [redacted] Sapphire Street Unit E, Redondo Beach, CA 90[redacted] Temporary Address: [redacted] AZ

I was just on the line with ELLEN, and unfortunately, our call got disconnected. I am reaching out regarding two order numbers: [redacted]-7 and [redacted]-10. These orders were shipped on October 5th from Bali and Mexico, and I have received both safely at my address in Arizona. For Order [redacted]-7, I have a RETURN FOR REFUND credit to the Credit Card I used for the purchase. I am seeking the same refund for Order [redacted]-10 and plan to return both rings once I receive the return postage label from NOVICA at my Arizona address. Could you please provide me with the return authorization number for the second ring that I received in today's mail? Once I have the return mail address label from NOVICA, I will promptly ship both rings back. Thank you, Jeffery H. Wanamaker

I have a suggestion regarding your service. For the past two years, I have purchased an item from Novica. The order number for this year's item is [redacted]. Upon receiving the items, I noticed that pieces had fallen off the sculptures each year. I bought the sculptures as gifts for my brother for Christmas, and he's had to attempt to repair them. It's disheartening to give a gift that's flawed. I'm unsure if this issue stems from the final inspection of the item or the packaging process. The packaging seems insufficient for the item's long-distance journey. While the items themselves are lovely, the problem with the loose pieces detracts from the joy of gifting them.

Regarding Order ID # [redacted]-26, I purchased three pairs of "Bison Socks": one size small (A402) and two size large (A403). Unfortunately, the individuals who received the large sizes experienced allergic reactions to the socks. One pair has been opened, washed, and used, while the second pair remains unopened in its original packaging. I have been satisfied with the small size I am using. Could you please clarify if both pairs can be returned for a refund, or only the unopened pair in its original packaging?

I recently purchased two sun moon mirrors from Amazon, one for each of my daughters. Unfortunately, one of the mirrors arrived completely damaged due to poor packing during transit. This is the second time I've encountered issues with your company. The order number is [redacted]-[redacted], and I paid $[redacted].44 for the damaged item. I would appreciate if you could send a replacement promptly with proper packaging or expedite the process with Amazon. Your attention to this matter is crucial as this was meant to be a special gift. You can verify the transaction with Amazon. My details are as follows: Carlo G., [redacted] Scenic Drive Apt [redacted], Modesto, California [redacted]. Thank you for addressing this professionally.