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Mattress Firm Customer FAQ

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What is Mattress Firm's Phone Number?

The question we are asked most often is about how to talk to Mattress Firm customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Mattress Firm Customer Questions

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Mattress Types and Brands

What types of mattresses do you offer?

Mattress Firm provides an extensive selection of mattresses to suit various preferences, including innerspring, memory foam,...
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What brands do you carry at Mattress Firm?

Mattress Firm features a diverse range of popular brands including Tempur-Pedic, Sealy, Serta, Beautyrest, Purple, and Stearns...
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Are there mattresses specifically designed for different sleep positions?

Mattress Firm offers a diverse range of mattresses tailored for various sleeping positions. Side sleepers often benefit from...
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Shopping and Ordering

Is there a price match guarantee?

Mattress Firm has a price match guarantee to help customers secure the best prices. This allows for price adjustments if a...
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Can I place an order online for store pick-up?

Yes, Mattress Firm provides an online order option for store pick-up, enabling customers to easily select products and choose a...
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Do you offer financing options for mattress purchases?

Mattress Firm provides various financing options for customers, which may include special credit plans with flexible payments...
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Can I try out a mattress in-store before purchasing?

Yes, Mattress Firm encourages customers to try mattresses in-store to assess comfort and firmness levels. Each store offers...
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Returns and Exchanges

What is your return or exchange policy?

Mattress Firm offers a return and exchange policy with a sleep trial of around one hundred nights for mattresses. Customers can...
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How do I choose the right mattress for my needs?

Selecting the ideal mattress is vital for restful sleep and depends on several individual factors. Consider your sleeping...
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Delivery and Warranties

Do you provide a warranty on your mattresses?

Mattress Firm usually provides a limited warranty on mattresses, covering defects in materials and workmanship, with specifics...
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Can I schedule a mattress delivery?

Yes, Mattress Firm allows customers to schedule mattress deliveries during the purchase process, offering flexible options to...
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What should I do if I have an issue with my mattress?

If there is a problem with your mattress, start by reviewing the warranty for any applicable coverage, noting details about the...
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Maintenance and Trends

Do you offer any sales or promotions throughout the year?

Mattress Firm routinely offers sales and promotions, particularly during significant holidays like Memorial Day and Black...
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What are the latest trends in mattress technology?

Recent advancements in mattress technology focus on smart mattresses with sleep tracking sensors, personalized firmness...
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What are the benefits of a mattress protector?

A mattress protector provides various benefits, including safeguarding against spills, stains, and contaminants like dust mites...
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How often should I replace my mattress?

Typically, a mattress should be replaced every seven to ten years, but this can differ based on mattress quality and personal...
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Mattress Firm issues reported to GetHuman
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