A:You must say the reason you are calling in order to speak to a representative.Our free phone can also navigate phone menus to get a live human at Mattress Firm for you.
Q:
Does Mattress Firm offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-9pm, Sun 8am-7pm CST.The least busy day is Friday, and the most busy day is Saturday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mattress Firm below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mattress Firm phone number to document the phone system.
Here is how our research team describes the way the Mattress Firm phone system greets you: Thank you for calling Mattress Firm. To ensure the best customer experience, our calls may be monitored and recorded. All personal information collected during this call is being collected pursuant to our privacy policy, a copy of which is available on our website at www.mattressfirm.com. How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:You must say the reason you are calling in order to speak to a representative.
Below are some clips we've found from Mattress Firm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mattress Firm.
To ensure the best customer experience, our calls may be monitored and recorded.
All personal information collected during this call is being collect in pursuant to our privacy policy.
A copy of which is available on our website at w w w dot mattress firm dot com."
Excerpt from a call with Mattress Firm
Sunday, January 14, 2024 4:40 PM
What are the hours and when should I call?
Mattress Firm operates the call center for this 877-384-2903 phone number Mon-Sat 8am-9pm, Sun 8am-7pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 155 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mattress Firm call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mattress Firm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mattress Firm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mattress Firm is Friday.The most busy day to call is Saturday, which averages 186% more phone calls by comparison.Again, this is based on a sample of 155 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Quietest
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Mattress Firm is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mattress Firm staffs the call center well on Friday.
Why Customers Call Mattress Firm
Below is a sample of recent calls to Mattress Firm, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery issue: "I was expecting a mattress delivery, but it didn't arrive."
- From a call lasting 1m 7s , Nov 9, 2024 4:37 PM
Order arrival inquiry: "I'm wondering when my order is expected to arrive."
- From a call lasting 1m 15s , Oct 31, 2024 8:23 PM
Refund request: "I would like to request a refund."
- From a call lasting 1m 37s , Sep 21, 2024 11:20 PM
Inquiry about account balance: "What's my balance?"
- From a call lasting 1m 11s , Sep 12, 2024 12:28 PM
Information about why customers call Mattress Firm is extracted from issues that customers have reported to GetHuman.
This is Mattress Firm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mattress Firm agent. This phone number is Mattress Firm's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-384-2903 include and other customer service issues. Rather than trying to call Mattress Firm first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Mattress Firm has 1 phone number. It's not always clear what is the best way to talk to Mattress Firm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mattress Firm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mattress Firm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.