Lowe's Customer FAQ

Although Lowe's policies may change in the future, it makes sense to explore merging your two accounts to enjoy a streamlined shopping experience. If you contact Lowe's customer service department, it can help you take the appropriate steps to complete your merger. The customer service team will help you find the best solution to your problem, even if a direct account merging option isn't available.

Lowe's customers who need to exchange or return an item that must be shipped can use the prepaid shipping label that came with the purchase. If the item wasn't purchased online but must be chipped back to Lowe's, you must call customer service to request a prepaid shipping label. The return policy as well as different fees and charges, may vary depending on the item that is being returned or exchanged.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Refunds to debit cards typically take 5-7 business days to process, depending on your bank's policies. If it's been longer than this, check your bank account for any updates. For the most current status, please refer to the returns page or look for any email communications from Lowe's regarding your refund.

You can file a complaint about associate services through the feedback or customer service sections available on the Lowe's website.