Lowe's Customer FAQ

Lowe's customers who need to exchange or return an item that must be shipped can use the prepaid shipping label that came with the purchase. If the item wasn't purchased online but must be chipped back to Lowe's, you must call customer service to request a prepaid shipping label. The return policy as well as different fees and charges, may vary depending on the item that is being returned or exchanged.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Refunds to debit cards typically take 5-7 business days to process, depending on your bank's policies. If it's been longer than this, check your bank account for any updates. For the most current status, please refer to the returns page or look for any email communications from Lowe's regarding your refund.

You can file a complaint about associate services through the feedback or customer service sections available on the Lowe's website.

We're sorry to hear about the trouble you're experiencing with your refrigerator repair. As your warranty is with Lowe's, we should aid in resolving the issue. However, we can't assist directly with this claim number. We recommend persisting in your attempts to contact HBK Appliance Solutions, Inc. directly. If you continue to have difficulty reaching them, you may want to get in touch with Lowe's customer service here on this page to speak to a representative about your warranty claim. They should be able to help facilitate communication and ensure your repair gets completed.