Updated August 20, 2025

Loot Crate Customer FAQ

Recent Loot Crate Customer Questions

Help me with my Loot Crate customer service issue

General Information

What is Loot Crate?

Loot Crate is a subscription service offering themed boxes filled with exclusive collectibles and apparel from various pop...

How does Loot Crate work?

Loot Crate functions as a subscription service that sends themed mystery boxes filled with collectibles and merchandise related...

What kind of items are in a Loot Crate?

Loot Crate includes a wide range of items appealing to fans of pop culture, gaming, and entertainment. Each themed box contains...

What types of subscriptions does Loot Crate offer?

Loot Crate provides various subscription options, including the popular Loot Crate Classic, which offers themed collectibles...

Can I customize my Loot Crate?

Loot Crate offers themed subscriptions with curated items, but customization options are generally limited. Subscribers receive...

Can I exchange items from my Loot Crate for others?

Loot Crate does not typically provide a direct item exchange program for their subscription items. Once a crate is sent, the...

How much does a Loot Crate subscription cost?

A Loot Crate subscription's cost varies based on the crate type and plan chosen, generally falling between twenty to thirty...

Can I cancel my subscription at any time?

Subscribers can cancel their Loot Crate subscription anytime, but should do so before the billing date to avoid future charges....

Can I gift a Loot Crate subscription?

Yes, gifting a Loot Crate subscription is feasible, with options for various durations like one, three, six, or twelve months....

How does the subscription renewal process work?

The renewal process at Loot Crate typically occurs monthly or quarterly, automatically charging subscribers unless canceled in...

Do you ship internationally?

Loot Crate provides international shipping to fans worldwide, but the available options may differ by country. Customers...

How long does shipping usually take?

Shipping times for Loot Crate generally range from three to five weeks within the United States, while international orders may...

What if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Loot Crate, they should review the relevant policies on the website....

What if an item is missing from my Loot Crate?

If an item is missing from a Loot Crate, first check the packing slip for the included items and look for smaller items hidden...

Are there any discounts or promotions available?

Loot Crate regularly provides various discounts and promotions, which may include offers for new subscribers, seasonal deals,...

Are there seasonal or special edition Loot Crates available?

Loot Crate has seasonal and special edition crates available throughout the year, often themed around popular franchises or...

We look to the Loot Crate issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Loot Crate issues reported to GetHuman

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