What if I receive a damaged or defective item?

If you receive a damaged or defective item in your Loot Crate, don't worry! Our team is here to assist you. Simply reach out to our customer support team, and we will gladly resolve the issue for you. We understand that accidents happen during shipping, and we want to ensure your satisfaction. Please provide us with clear photographs of the damaged or defective item, along with your order information. Our team will assess the situation and determine the best course of action. Depending on the circumstances, we may send you a replacement item or offer a suitable solution. Our aim is to provide you with the best Loot Crate experience possible, so please don't hesitate to contact us should any issues arise.