Can I return or exchange an item?

Yes, you can return or exchange an item at Crate & Barrel. We understand that sometimes your purchase doesn't meet your expectations, so we offer a simple and hassle-free return or exchange policy. If you're not fully satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. All you need is the original receipt or gift receipt, and the item must be in its original condition and packaging. If you prefer to exchange the item, we'll gladly assist you in finding a suitable replacement. For online purchases, you can return the item by mail or in-store, and we'll provide a prepaid label for your convenience. Please note that certain items like furniture and personalized items may have different return policies. Our goal is to ensure your complete satisfaction with every purchase, and our customer service team is always ready to assist you with any queries or concerns you may have.