Crate & Barrel Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Crate & Barrel number
Q:How do I get a live human at Crate & Barrel?
A:Must choose an option 1-5.
Q:Does Crate & Barrel offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat-Sun 8am-6pm CST. The least busy day is Wednesday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

More Crate & Barrel Customer Phone Numbers

800-967-6696 - Website Assistance
Toll-free · Calling this Crate & Barrel number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Crate & Barrel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-5.
Here is how our research team describes the way the Crate & Barrel phone system greets you: Place an order or inquire about product info, press 1. To schedule your in-home delivery, press 2. For questions about an order you have not received, press 3. For questions about an order you have received, press 4. For questions about your gift registry, press 5.
Below are some clips we've found from Crate & Barrel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Crate and Barrel. For information about how we collect and use your information, and to submit privacy requests, please see our privacy policy on crate and barrel dot com. This call will be recorded and may be monitored for quality and training purposes. For questions about your gift registry, please press five.
If you are calling to place an order or for product information, please press one.
To schedule your in home delivery, please press two."
Excerpt from a call with Crate & Barrel
Saturday, February 17, 2024 4:20 PM

What are the hours and when should I call?

Crate & Barrel operates the call center for this 800-323-5461 phone number Mon-Fri 8am-7pm, Sat-Sun 8am-6pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 340 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crate & Barrel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crate & Barrel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Crate & Barrel is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 340 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Crate & Barrel is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Crate & Barrel staffs the call center well on Wednesday.

More Ways to Contact Crate & Barrel Customer Service

There are of course other ways to contact Crate & Barrel customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
@CrateandBarrel - Customer Service
Customer service Twitter feed
Crate & Barrel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Crate & Barrel's website
As a last, sometimes only, resort- Crate & Barrel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Crate & Barrel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crate & Barrel agent. This phone number is Crate & Barrel's best phone number because 2,040 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-323-5461 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Crate & Barrel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Crate & Barrel has 2 phone numbers. It's not always clear what is the best way to talk to Crate & Barrel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Crate & Barrel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crate & Barrel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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