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Oculus Rift Customer FAQ

Top Answers & How-to Guides

How do I Contact Oculus Rift Customer Service?

The question we are asked most often is about how to talk to Oculus Rift customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can multiple people use Oculus Rift on the same computer?

No, multiple people cannot simultaneously use Oculus Rift on the same computer. Each Oculus Rift headset requires a dedicated connection...
Ask any question you have about Oculus Rift customer service, get an answer now.
Contact Oculus Rift customer service

Recent Oculus Rift Customer Questions

I can get in to my account for oculus vr...it has been suspended

If your Oculus VR account has been suspended, you'll need to visit the account settings on the Oculus website to understand the reason for the suspension and see if there are steps to resolve it. Often, suspensions are due to violations of terms of service or account security issues.
Asked Aug 5, 2024 11:35 PM

my credit card was charged $242.24 by OCULUS on 16 March and I want to know why!

We're sorry, but we cannot help with specific billing issues or view personal transaction history. We would recommend verifying your purchases through your Oculus account and comparing those prices to your credit card charge. Please ensure no one else has access to your account and has made unauthorized purchases, and that you weren't charged for a subscription service. If you are still unable to determine why you were charged this amount, consider directly contacting Oculus or your credit card company for more information.
Asked Apr 3, 2024 3:27 PM

How do I transfer ownership of an Oculus

To transfer the ownership of an Oculus device, follow these steps: 1. Log out of the Oculus app on your phone. 2. Factory reset your Oculus device. This will erase all data on the device and make it ready for the next user. 3. Have the new owner log in to the Oculus app on their own phone. 4. Connect their phone to the Oculus device. Then, they can proceed with setting up the device as a new user. Remember that some content, like certain apps and games, may not be transferable as they are linked to the original owner's Oculus account.
Asked Mar 2, 2024 11:12 PM

Help me with my Oculus Rift customer service issue

Overview

What is Oculus Rift?

Oculus Rift is a cutting-edge virtual reality (VR) system that revolutionizes the way we experience digital content. It is a high-end...
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Functionality

How does Oculus Rift work?

Oculus Rift works by using a combination of cutting-edge hardware and software technologies to create an immersive virtual reality...
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System Requirements

What are the system requirements for using Oculus Rift?

The system requirements for using Oculus Rift are a Windows PC with a compatible graphics card, at least 8GB of RAM, an Intel i5-4590...
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Do I need a powerful computer to use Oculus Rift?

Yes, a powerful computer is required to use Oculus Rift to its full potential. The Rift requires a computer with specific hardware...
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Accessories

What accessories are included with Oculus Rift?

When you purchase the Oculus Rift, it comes bundled with several essential accessories to enhance your virtual reality experience. 1) The Oculus Rift headset itself, featuring integrated headphones for immersive audio. 2) Two Oculus Touch controllers that enable precise hand tracking and intuitive interactions within the virtual world. 3) A pair of sensors that track the position of the headset and controllers for accurate motion tracking. 4) An Xbox One wireless controller for seamless gaming compatibility with certain titles. 5) A remote control for easy navigation through menus and content selection. 6) A handy manual to guide you through the setup process and offer troubleshooting tips if needed. With these accessories, you'll have everything necessary to dive into the captivating realms of virtual reality with the Oculus Rift....
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Compatibility

Can I wear glasses while using Oculus Rift?

Yes, you can wear glasses while using the Oculus Rift. The headset is designed to accommodate glasses, and it provides enough space...
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Is Oculus Rift compatible with consoles or mobile devices?

No, Oculus Rift is not compatible with consoles or mobile devices. It is designed specifically for use with PC systems. The Oculus...
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Content

What types of games and experiences are available for Oculus Rift?

There is a wide range of games and experiences available for Oculus Rift, catering to various interests and preferences. Users can...
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Can I use Oculus Rift to watch movies or videos?

Yes, you can use Oculus Rift to watch movies or videos. The Oculus Rift provides an immersive virtual reality experience, including...
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Multiuser

Can multiple people use Oculus Rift on the same computer?

No, multiple people cannot simultaneously use Oculus Rift on the same computer. Each Oculus Rift headset requires a dedicated connection...
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We look to the Oculus Rift issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Oculus Rift issues reported to GetHuman
FAQ Table of Contents

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