Updated September 9, 2025

H&M Customer FAQ

Recent H&M Customer Questions

When will I recieve my refund on order # 58629481863

Refunds typically take 5-10 business days to process after the return has been received and approved. However, the exact timing may vary depending on your bank or payment provider. Please check for updates on your refund status in your order history.

Asked Sep 9, 2025 2:24 PM

Help me with my H&M customer service issue

Order Tracking and Changes

How can I track my order?

To track an order from H&M, customers should check the confirmation email for a tracking link. They can also visit the "Order...

What are the shipping options and costs?

H&M provides a variety of shipping choices, including standard, express, and next-day delivery, with costs differing based on...

Can I cancel or change my order?

Once an order is placed with H&M, it can only be canceled or changed if it is still processing and has not yet been packed or...

What is the return policy?

H&M offers a flexible return policy allowing customers to return items within thirty days if they are unworn, unwashed, and...

How long does it take to receive a refund?

Refund times at H&M depend on the payment method and the process used. For online returns, expect about five to seven business...

Can I exchange items purchased online?

Yes, items bought online from H&M can be exchanged within 30 days of delivery. Items must be in original condition with tags....

What is H&M's policy regarding faulty items?

H&M maintains a customer-friendly approach for faulty items, allowing returns for refunds or exchanges for damaged products or...

What is the process for returning an item bought in-store?

Returning an item purchased in-store at H&M involves checking the return policy, ensuring the item is unused and has the...

What payment methods do you accept?

H&M offers various payment methods for customer convenience, including credit cards like Visa and MasterCard, digital payments...

Is there a loyalty program?

H&M does not offer a traditional loyalty program but promotes special discounts and offers instead. Customers can sign up for a...

Are there any discounts or promotions available?

H&M regularly provides multiple discounts and promotions, including seasonal sales and holiday offers. They have a loyalty...

Are gift cards available for purchase?

H&M provides gift cards for customers to purchase, which come in various amounts and can be used both in stores and online....

What sizes are available?

H&M provides a broad array of sizes for all body types, including small to extra-large, numerical sizes for men and women, plus...

Can I find out the availability of specific items in-store?

H&M offers customers several ways to check in-store item availability, including the website and mobile app with a store...

How do I sign up for the H&M newsletter?

To register for the H&M newsletter, visit the H&M website where a prompt or section for email subscription is usually...

Does H&M offer any sustainability initiatives?

H&M is dedicated to sustainability through various initiatives like using sustainable materials such as organic cotton and...

We look to the H&M issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

H&M issues reported to GetHuman

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