How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this H&M phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 2 to opt-out of the survey. Next, hold on the line.
Here is how our research team describes the way the H&M phone system greets you: Hold on the line for the next available representative.
Below are some clips we've found from H&M's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to H and M customer service.
For help in English, press one.
For help in Spanish, press two."
Excerpt from a call with H&M
Thursday, January 4, 2024 3:55 PM
The first phone menu
"To H and M customer service. For help in English, press one.
For help in Spanish, press two."
Excerpt from a call with H&M
Thursday, April 4, 2024 4:09 PM
After you press 1
"To H and M customer service.
We're constantly working on improving our customer service.
And your opinion is really important to us. We would like to invite you to take part in the short survey after the call.
Your participation would mean a lot to us.
To accept, press one.
Decline, press two."
Excerpt from a call with H&M
Thursday, January 4, 2024 3:55 PM
What are the hours and when should I call?
H&M operates the call center for this 855-466-7467 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this H&M phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like H&M staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call H&M is Monday.The most busy day to call is Tuesday, which averages 900% more phone calls by comparison.Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call H&M is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that H&M staffs the call center well on Monday.
Why call this H&M number?
Below is a sample of recent calls to H&M, and their purpose. Are any of these similar to the reason you are trying to call?
Payment and refund inquiry: "My payment was not coming, and I cannot get my payment for the online order."
- From a call lasting 4m 40s , Apr 4, 2024 4:10 PM
Refund for returned items: "I had ordered three items, and I had returned all three of them, but I've only received the refund for two of them."
- From a call lasting 4m 49s , Feb 10, 2024 6:41 AM
Issue with refund for return: "I returned a ticket with a bigger size but didn't receive a refund, what should I do?"
- From a call lasting 8m 45s , Jan 4, 2024 3:55 PM
More Ways to Contact H&M Customer Service
There are of course other ways to contact H&M customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and H&M will reply our your email.
H&M, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is H&M's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a H&M agent. This phone number is H&M's best phone number because 3,090 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-466-7467 include and other customer service issues. Rather than trying to call H&M first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter. In total, H&M has 1 phone number. It's not always clear what is the best way to talk to H&M representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for H&M. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like H&M. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.