H&M Customer Service Issues

Shopping at H&M has been frustrating lately due to long queues at their stores. Today at the St. Albans branch, the lack of enough checkout staff made my experience particularly unpleasant. Despite only two customers in front of me, the checkout assistant did not call for help, leading to delays. With £[redacted] worth of items to buy, the staff's lack of courtesy and attention forced me to leave without making a purchase. I would like to understand why this poor service is tolerated and why customers are not a priority. The store layout is problematic too, with garments hung too high to reach easily, making shopping difficult for shorter customers. While I appreciate the store's selection, these issues are disappointing. I hope for a swift response addressing these concerns.

I am a woman with a chronic cough for 15 years. I have never been approached rudely until today in your store. Your team leader addressed me because I had a coughing fit in the store. Feeling like I was intentionally infecting someone is unpleasant. These times are tough, but not everyone is unkind. I spoke to this lady and told her that I didn't appreciate the way she approached me. Asking questions is fine, but this was not okay, so I felt the need to express this. This time is even more challenging for me. Best regards, Vera Bouman

Dear Sirs, I am currently in Sofia, Bulgaria and visited your store on the main street, Vitosha, with my daughter to purchase a sweatshirt. Unfortunately, the size we needed (S) was displayed on a mannequin. When we requested to buy that specific item, the staff explained they couldn't sell clothes from mannequins. This policy surprised me as there were no more sweatshirts available in the S size in the store. As loyal customers, I believe customer satisfaction should be a priority. Shouldn't it be possible to simply replace the sweatshirt on the mannequin with another one and sell it to us? Does it truly make a difference if the size displayed on the mannequin is S or M? I left the store feeling quite disappointed with this sales practice. Best regards, [Initials]

Order number 2‌[redacted]‌[redacted]‌[redacted]‌2. I placed an order on April 3rd. On April 7th, I received an email that the order was out for delivery, but no one contacted me. The next day, it claimed I had refused the order, which I did not. After contacting H&M customer service, they said it would arrive the following morning, but it did not. When I checked the DELHIVERY status, it indicated the order was being returned. Despite my efforts to reach them, the contact number provided was unresponsive. The item was a gift, and I needed it before April 13th. Following a visit to the DELHIVERY hub on April 11th, I learned the parcel was in Greater Thane, Mumbai, and delivery before the 13th was impossible, leading me to cancel the order. Unfortunately, I did not receive a cancellation confirmation. Despite numerous attempts to follow up, the customer service representatives provided misinformation and did not address the issue adequately. Yesterday, I was informed that the parcel had arrived at the warehouse for a refund, but no action has been taken thus far. Urgent assistance is needed to resolve this frustrating situation.

Dear H&M Team, I am a student at Gesamtschule Rietberg currently in the Q1 phase of the gymnasiale Oberstufe. We are eager to start filling our graduation fund as early as possible, which is why I am reaching out to inquire if you could assist us. Perhaps you could provide us with a discount code (where a portion goes to us and the other to you) that we could use to promote your brand in exchange. I am also open to other ideas. I look forward to your response. Kind regards, Zeynep Karakoyun