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What is the process for returning an item bought in-store?

Asked 5 months ago
Returning an item purchased in-store at H&M is generally a straightforward process. First, customers should ensure the item is within the return policy period, which is typically thirty days from the date of purchase. The item should be unused, in its original condition, and accompanied by the original receipt or proof of purchase. It is important to note that items that were purchased during a sale or promotion may have specific return conditions, so checking the details at the time of purchase is advisable. When a customer decides to return an item, they can visit any H&M store location. Upon arrival, they should bring the item along with the receipt to the customer service counter or the checkout area. The store staff will assist in processing the return. If the return is approved, the customer will typically receive a refund in the form of the original payment method used for the purchase. It is always wise for customers to ensure that they understand the current return policy, as policies can vary by location or change over time. For the most up-to-date information, customers may wish to check the H&M website, which provides comprehensive details about returns, including potential exceptions and additional requirements.
Answered Jul 14th 2025

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