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Can I exchange an item for a different size or color?

Asked 3 years ago
White House Black Market typically allows exchanges for different sizes or colors of the same item, provided that the item is in its original condition and meets their exchange policy requirements. When exchanging an item, it is important to review their specific guidelines, which may include time limits for exchanges and whether the item was purchased online or in-store. Generally, items should be unworn, unwashed, and include all original tags and packaging. For an exchange through their online store, customers generally need to initiate the process through their website, where they can find a section dedicated to returns and exchanges. The website usually provides detailed instructions on how to complete the exchange, including any necessary forms that need to be included with the item being returned. If someone is considering an in-store exchange, it is advisable to take the original receipt and the item to the nearest White House Black Market store. Store associates can assist with the exchange process. It is always wise to check the current policies on the White House Black Market website, as policies may change or have specific nuances that apply to certain situations or promotions.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 17th 2025

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