GoFundMe Customer FAQ

When a beneficiary passes away, the funds in a GoFundMe campaign typically go to the designated withdrawal account. If the account is set up in the deceased's name, additional steps may be needed to withdraw the funds, such as providing documentation like a death certificate and proof of your relationship to the deceased. GoFundMe may also allow for funds to be transferred to a family member or another designated recipient. It's important to check the specific guidelines provided for managing funds in such circumstances.

If you issue a refund to your donors, they will receive 100% of their contribution back. GoFundMe does not retain any processing fees from donations that are refunded. However, processing fees may apply to any donations that were not fully refunded.

GoFundMe does not store your credit card details. Payment information is processed and secured through third-party payment processors to protect your financial information. Your privacy and security are taken seriously, ensuring that sensitive data is handled appropriately.

The tip on GoFundMe is not mandatory. When you create a campaign, you have the option to suggest a tip for GoFundMe's services, but you can choose to set it to $0 if you prefer not to include a tip.

To stop a recurring monthly donation on GoFundMe, you can manage your payment settings through your GoFundMe account. Log in to your account, find the donation in your donation history, and look for an option to cancel or modify your recurring donation. If you're unable to find the option, please refer to the most up-to-date information on this page for assistance.