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GoFundMe Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access GoFundMe customer support.
Q:

How do I contact GoFundMe customer service?

A:GoFundMe does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does GoFundMe offer 24 hour customer service?

A:Not by phone. But you can contact GoFundMe 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact GoFundMe Customer Service

There are other ways to contact GoFundMe customer service besides the phone. Below we list them by medium, from most to least popular.

GoFundMe Customer Email Addresses

support@gofundme.com - Customer Service
Use this address to email for help
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GoFundMe will reply our your email.

Customer Help Desk / Web Support

support.gofundme.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- GoFundMe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with GoFundMe?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with GoFundMe, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover My Gofundme Account?

If you can't access your GoFundMe account for some reason, you don't have to worry or start thinking of opening another account. here are some helpful tips on how to get your account back.

How Do I Change the Name on My Gofundme Account?

GoFundMe is the most trusted crowdfunding platform on the internet You need to name your account or fundraiser when raising funds on the site. You can change your name in a variety of ways. If you have any trouble changing the name on your GoFundMe account, feel free to contact customer support.

Why can't I withdraw money from GoFundMe?

GoFundMe is a platform for raising money for various causes, but withdrawing funds can be problematic. To withdraw money, you must add personal and bank information.

Top GoFundMe customer problems and solutions

Click the link above to get answers to just about any GoFundMe customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Calling this GoFundMe Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 3, 2024

GoFundMe.com is a well-known crowdfunding platform that helps individuals and groups raise needed funds online. As one of the largest crowdfunding options available, it isn't surprising that GoFundMe.com gets a lot of requests for customer service.

Unfortunately, GoFundMe.com does not provide telephone-based customer service. Users of GoFundMe.com are encouraged to first research the site's help center articles before submitting an email or live chat support request.

Why Do People Call GoFundMe.com Customer Support?

People contact GoFundMe.com customer support for a range of reasons, including:

  • Help setting up an account or campaign
  • Technical support in using the GoFundMe website
  • Questions about payments and refunds
  • Reporting scams and fraud
  • Questions about transferring funds
  • Questions about fees

Best Practices for Calling GoFundMe.com Customer Service

There are several things that you can do to help ensure that your GoFundMe.com inquiry is answered quickly and successfully:

Before contacting GoFundMe.com, be sure that you have checked the help center to see if you can resolve your issue on your own.

Next, visit GoFundMe.com's Contacting Support page. You'll be given the opportunity to click the "Get Help" button, which will ask you to describe your concern or question. From there, you'll be offered the option of getting in touch with GoFundMe.com customer service via email or chat. If the live chat button does not appear, email will be your only option.

Be sure that you can provide the email that you used when starting your account or campaign. If you are contacting GoFundMe.com about someone else's campaign, be sure you have the URL that you can submit with your request.

(GoFundMe.com does ask that if you believe that a campaign is fraudulent, that you report the account instead of going through customer service. There is a report form on the site.)

Be aware that GoFundMe.com may ask you to prove your identity by asking you to photograph a government issue ID. If you hope to connect with GoFundMe.com customer service via live chat, you may need to have your ID handy so that you can provide a photo of it if and when requested.

How do Consumers Feel About Calling GoFundMe.com Customer Service?

Many people are unhappy about GoFundMe.com's decision to not offer telephone-based customer service. This is because some situations are complex and easier to sort out via real-time voice communication. For its part, GoFundMe.com is actively trying to keep administrative costs down, which means that it has a small staff that operates through the most cost-effective means available.

That said, GoFundMe.com has, in general, a good reputation as a crowdfunding company that genuinely tries to provide an important service for people and businesses that need to raise money quickly. The customer service staff at GoFundMe.com is said to do what it can to provide quality customer service to those who contact the company.

What Kind of Issues can GoFundMe.com Customer Service Representative Resolve?

Because GoFundMe.com is a purely online business, its representatives can handle most issues easily and remotely. These concerns may include technical support troubleshooting, answering questions about the types of campaigns that you can start on GoFundMe.com, requests for fraud and scam investigations, issues with credit and debit card charges, and the transferring of funds to accounts.

What Can't Be Resolved With a Call to GoFundMe.com Customer Service?

GoFundMe.com may not be able to resolve issues between you and someone' whose campaign your contributed to if you later believe that the individual was perpetrating fraud or a scam. While GoFundMe.com may be able to arrange for. refund, this isn't always possible.

What Should You Do If You Have an Unsuccessful Call with GoFundMe.com?

If you are unable to get a question answered or resolve your issues with GoFundMe after getting in touch via email or chat, don't give up. There are still things that you can do to achieve a resolution.

  • First, review your communications with GoFundMe.com. Try and identify any areas where miscommunication may have occurred. This information can be helpful as you communicate with other customer service representatives at GoFundMe.com
  • Next, contact GoFundMe.com again. The next representative who you work with may have more training or experience than the first agent. This representative may be able to resolve your issue or issues.
  • If a second agent seems unable or unwilling to help, try using a different way of connecting to GoFundMe.com. If you've been using live chat, for example, try using email. Sometimes using a different method of communication can be more effective in being understood and on your way to solving your issue.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see GoFundMe's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a GoFundMe agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact GoFundMe anyways and help you with your issue. Over the last 18 months, 70,602 customers like you have come in search of a phone number for GoFundMe and helped us confirm they don't have one. Common reasons that people try to call GoFundMe customer support department include Recover Account, Missing Payment, Campaign Problem, Withdrawal Trouble, Reset Password and other customer service issues. Rather than trying to call GoFundMe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now GoFundMe doesn't have any phone numbers. It's not always clear what is the best way to talk to GoFundMe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If GoFundMe Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for GoFundMe, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from GoFundMe customers like yourself.

GetHuman does not provide call center services or customer support operations for GoFundMe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GoFundMe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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