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Kickstarter Customer FAQ

Top Answers & How-to Guides

How do I Contact Kickstarter Customer Service?

The question we are asked most often is about how to talk to Kickstarter customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Kickstarter Password?

It is essential to change your Kickstarter account password regularly. This helps ensure the security of your account and prevents...

Can I back a Kickstarter project from outside the United States?

Yes, absolutely! Kickstarter allows backers from all around the world to support projects, not just those based in the United States....
Ask any question you have about Kickstarter customer service, get an answer now.

Recent Kickstarter Customer Questions

I completed support for Tophouse Vinyl but did not receive confirmation. How do I follow up to be sure support pledged was confirmed?

To ensure your support was confirmed, log onto your Kickstarter account and navigate to your profile. From there, click on the "Backed Projects" section. Here, you will find a list of projects you've funded. The Tophouse Vinyl project should be on this list if your pledge was successful. If you do not see it, it's possible that your pledge was not processed. In this situation, we recommend trying the pledging process again. Even after a successful pledge, the email confirmation might have been missed or possibly ended up in your spam folder, so it could be a good idea to also check there.
Asked Apr 11, 2024 2:50 PM

How can I do a live chat with someone at Kickstarter?

Kickstarter does not offer a live chat feature for customer support. If you have a question or issue, the best way to contact them is by submitting a request through the Kickstarter support center, which can be accessed through their website. They usually respond to queries within 24 hours. You can also explore Kickstarter’s FAQ page for common questions and help topics. You should get a comprehensive response tailored to your specific problem or concern.
Asked Mar 1, 2024 4:34 PM

Help me with my Kickstarter customer service issue

Account Management

How Do I Reset My Kickstarter Password?

It is essential to change your Kickstarter account password regularly. This helps ensure the security of your account and prevents...

Project Funding

What types of projects can I fund on Kickstarter?

Kickstarter is a platform that allows for a wide variety of creative projects to be funded. From independent films and music albums...

Platform Overview

How does Kickstarter work?

Kickstarter is a crowdfunding platform that helps creators bring their projects to life. To get started, creators set a funding goal...

Referral Program

What is the Kickstarter referral program?

The Kickstarter referral program is a way for creators to invite their friends, family, and supporters to back their projects. By sharing...

Anonymity

Can I fund a project anonymously on Kickstarter?

Yes, you can fund a project anonymously on Kickstarter. Kickstarter allows backers to choose whether they want to be publicly displayed...

Fees

What are the fees associated with Kickstarter?

Kickstarter charges a few fees to help cover operational costs and support creators. There are two main types of fees associated with...

Unfunded Projects

What happens if a Kickstarter project doesn't reach its funding goal?

If a Kickstarter project fails to reach its funding goal, all pledged funds are returned to the backers and the project creator does...

International Backing

Can I back a Kickstarter project from outside the United States?

Yes, absolutely! Kickstarter allows backers from all around the world to support projects, not just those based in the United States....
We look to the Kickstarter issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kickstarter issues reported to GetHuman
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