The question we are asked most often is about how to talk to Kickstarter customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I need a way to talk to someone through Kickstarter because they will not except my pledge payment. It keeps declining my card and there’s nothing wrong with my card.
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach out for assistance with your pledge payment issue.
Asked Oct 28, 2024 2:57 AM
I’m trying to make a pledge on Kickstarter for the DP 200 yeswelder And it keeps declining my card and I don’t understand because there’s a balance of 500 on my card and I’m only trying to post for 429 to my card
If your card is being declined on Kickstarter even though you have sufficient funds, it may be due to various reasons such as your card issuer blocking the transaction, issues with the card details entered, or restrictions on international transactions. We recommend checking that your card number, expiration date, and CVV are correctly entered. Additionally, contacting your bank or card issuer may help determine if there are any blocks or issues on their end preventing the transaction.
Asked Oct 28, 2024 2:44 AM
I completed support for Tophouse Vinyl but did not receive confirmation. How do I follow up to be sure support pledged was confirmed?
To ensure your support was confirmed, log onto your Kickstarter account and navigate to your profile. From there, click on the "Backed Projects" section. Here, you will find a list of projects you've funded. The Tophouse Vinyl project should be on this list if your pledge was successful. If you do not see it, it's possible that your pledge was not processed. In this situation, we recommend trying the pledging process again. Even after a successful pledge, the email confirmation might have been missed or possibly ended up in your spam folder, so it could be a good idea to also check there.
Asked Apr 11, 2024 2:50 PM
How can I do a live chat with someone at Kickstarter?
Kickstarter does not offer a live chat feature for customer support. If you have a question or issue, the best way to contact them is by submitting a request through the Kickstarter support center, which can be accessed through their website. They usually respond to queries within 24 hours. You can also explore Kickstarter’s FAQ page for common questions and help topics. You should get a comprehensive response tailored to your specific problem or concern.
Asked Mar 1, 2024 4:34 PM
Help me with my Kickstarter customer service issue
We look to the Kickstarter issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.